WFM Planning Analyst
2 days ago
TASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.
The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.
It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction
Qualifications: Experience in different WFM tools; must be able to start ASAP
Hybrid (until further notice) 2 to 3 times a week
Responsibilities:
Develop and manage accurate forecasting models to predict workforce needs.
Create effective work schedules to maximize resource efficiency.
Monitor real-time call volume and adjust staffing levels as necessary.
Analyze historical data to improve forecasting accuracy and scheduling strategies.
Prepare and distribute regular performance reports to management.
Collaborate with team leaders to address workforce management issues.
Utilize workforce management software to enhance resource planning.
-
Workforce Planning Analyst
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱480,000 - ₱1,200,000 per yearAbout the Job: WFM Planning Analyst (Clark)Work Arrangement: Hybrid (2-3x/week onsite until further notice)Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...
-
Rta / Wfm
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱120,000 per yearLocation: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAPAbout the Role:We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be...
-
RTA/WFM Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per yearAbout the job RTA/WFM (Clark) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling,...
-
RTA/WFM Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearPosition: RTA/WFM (Clark) | OnsiteBenefits:HMO coverage for the employee and two dependents starting Day 1Quarterly performance bonusesExcellent opportunities for career growth15% night differential24 annual leave daysQualifications:Bachelor's degree in any fieldAt least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services...
-
RTA/WFM Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearAbout the job RTA/WFM (Clark) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves AnnuallyQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling,...
-
BPO RTA/WFM
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearAbout the Position: RTA/WFM (Clark) | Onsite Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments. - Experience with scheduling, capacity planning, forecasting, and reporting. - Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or...
-
RTA/WFM Specialist
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearAbout the job RTA/WFM (Clark) | OnsiteQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge...
-
RTA/WFM (Clark) | Onsite
2 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in...
-
WFM Manager
2 weeks ago
Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱1,680,000 per yearJob title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...
-
URGENT HIRING WFM Real time Analyst
2 weeks ago
Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per yearThe Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.We are looking for someone who has:At least 1 year WFM Real Time Analyst work experience in the BPO...
