Customer Experience Specialist

4 weeks ago

Cebu City, Central Visayas, Philippines Resource Management Full time
EMPLOYMENT TYPE: Full-time
WORK LOCATION: Cebu / Baybay
WORK SCHEDULE: Night shift

JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.

RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand's online selling policies.
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's
website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates.
● Confirms, cancels, and processes refunds for orders as needed.
● Sends out notifications for order delays.
● Coordinates with shipping carriers to investigate lost packages and defective product claims.
● Builds customer trust and earns positive feedback.
● Updates internal tools, such as spreadsheets.
● Helps maintain excellent metrics on Amazon and other marketplaces.
● Handles special projects assigned by the Manager.
● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.

ESSENTIAL REQUIREMENTS:
● Graduate of any Business or IT-related courses or Statistics
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good computer skills and knows how to navigate the internet
● Good Attendance record in previous employment
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Can work on the night shift.
● Willing to work on weekends with a rotational schedule

  • Auditor of Customer Experience

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱5,500,000 - ₱7,000,000

    Quality Assurance SpecialistThis role involves analyzing customer satisfaction data to identify trends, patterns and areas for improvement.Key Responsibilities:Analyze customer feedback to determine areas of strength and weakness.Develop and distribute regular performance reports to stakeholders highlighting key metrics and insights.Identify emerging trends...

  • Customer Experience Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines DRM Inc. Full time

    JOB TYPE: Full-timeWORK LOCATION: Cebu / BaybayWORK SCHEDULE: Nigh shiftJOB DESCRIPTION:Provides an excellent online shopping experience to all customers across all marketplaces by resolvingissues through timely responses to customer emails, inbound and outbound calls, voicemails, and livechat. He/she will also perform special projects designated by the Team...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱350,000 - ₱500,000

    Job OverviewThe Customer Service Representative role is designed to provide top-notch support to clients and stakeholders through email and phone interactions.This position involves handling policy documentation, work allocation, and resolving billing inquiries in a timely and efficient manner.Key responsibilities include ensuring regulatory compliance,...

  • Customer Experience Liaison

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time

    Job DescriptionThe Coordinator, Customer Experience is the front-line point of contact for customers requiring quotes, orders, and follow-up on existing orders. The role provides exceptional support by researching issues and offering the best possible solutions. This involves coordinating with other departments to ensure customer concerns are addressed...

  • Customer Experience Representative

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time

    Job DescriptionWe are seeking a Customer Service Associate to join our team. As a key member of our customer-facing unit, you will be responsible for handling customer inquiries, resolving issues efficiently, and providing exceptional service to clients.Your role will involve ensuring customer satisfaction, maintaining accurate records, and contributing to a...

  • Global Travel Customer Experience Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, handling travel-related queries and issues, and ensuring seamless booking experiences.Assess client needs and suggest suitable travel options.Communicate...

  • Customer Training Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Officepartners360 Full time

    Customer Training Specialist – SaaS (Remote)We're looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you'll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our...

  • Customer Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱300,000 - ₱500,000

    The customer support specialist is responsible for handling inquiries and resolving issues in a timely and professional manner.ResponsibilitiesRespond to customer inquiries via phone, email, or chatResolve customer complaints and concerns fairly and courteouslyProvide product information and assistance as neededMaintain accurate records of customer...

  • Strategic Customer Experience Leader

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerExperience Full time

    We are seeking a Strategic Customer Experience Leader to drive business growth by enhancing the customer experience across our services. This role requires strong leadership and analytical skills to identify areas of improvement and implement data-driven solutions.Key Responsibilities:Lead cross-functional teams to develop and execute customer experience...

  • Head of Customer Experience and Operations

    3 weeks ago

    Cebu City, Central Visayas, Philippines Venture Smarter Full time

    Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable...