Team Manager

3 weeks ago

Cebu City, Central Visayas, Philippines Leaftel Inc. Full time
Salary Range: Php50,000
Location: 8th floor, i1 Building, Cebu IT Park, Apas, Cebu City (Onsite)
Type: Full-time, Graveyard Shift

Job Overview:

We're hiring a results-driven Team Manager with a background in Avatar tools (Soundboard, or Echo technology) and Live calling. This role demands strong technical expertise, sharp analytical skills, and proven leadership in a fast-paced, pay-per-performance campaign.

Key responsibilities:

• Supervise, manage, coach and motivate the team members to meet and exceed performance targets while fostering a positive and productive work environment.

• Monitor individual and team performance, identify training needs and plan training sessions to meet client and organizational targets

• Track and evaluate key performance indicators (KPIs) to ensure team objectives are consistently met.

• Monitor random calls to improve quality, minimize errors and track operative performance

• Ensure all relevant communications, records and data are updated, documented and recorded.

• Facilitate and participate in regular team meetings to align goals

• Collaborate with supervisors, operatives and third parties to gather information and resolve issues

• Suggest and communicate areas of improvement with operations, script development etc.

• Other duties and responsibilities as assigned.

Requirements:

• Minimum of 3+ years proven leadership skills in a BPO environment

• Versatile, and has experience with Avatar tools (Soundboard, or Echo technology) and dialing live campaigns

• Strong background in dialer management with a solid understanding of campaign setup, pacing, and troubleshooting.

• Skilled in analyzing campaign data, tracking team performance, and making data-driven decisions to improve results.

• Excellent verbal and written communication skills

• Self-motivated, goal-oriented, and proactive in addressing challenges and driving performance.

• Has strong time management and organization skills

• Ability to work independently and in a team.

• Open to ongoing training, feedback and professional development

• Experience with political or advocacy calling campaigns is a plus

Why Join Us?

• Competitive salary, monthly commission, healthcare benefits, and allowances.

• Night differential and annual performance-based increase.

• A supportive environment for growth and development.

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