BPO Associate Training Director
2 days ago
Minimum Job Requirements (Education, Experience, Skills): Bachelor’s Degree education. Amenable to work on all Afni Sites Fixed night shift Three to five years' experience in leading the training delivery function in the call center industry is preferred. Shall lead the implementation of all training strategies Impressive communication, planning, leadership, coordinating, and team management is required. Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required. Experience in conflict resolution/negotiation, team and consensus building is required. Proficiency in MS Office, flowcharting, and project management software is required. The ability to look for and implement solutions that improve performance is required. Position Purpose: The Associate Training Director shall be responsible for growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have a passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience. Program Development and Implementation: Design and develop training programs tailored to the organization's needs. Implement training initiatives, ensuring they align with business goals. Needs Assessment: Conduct performance reviews and skills gap analyses to identify training needs for departments, teams, and individuals Curriculum Management: Oversee the creation and maintenance of training materials, including manuals, handouts, and exercises Ensure the curriculum is up-to-date and relevant to current industry standards. Training Delivery: Drive the learning delivery operations - driving both efficiency and effectiveness metrics of the assigned Training deliver teams Closely work with key stakeholders (both internal and external) in driving key performance metrics and value adding initiatives Team Leadership: Lead and manage a team of trainers and support staff. Provide coaching and mentorship to trainers to enhance their delivery skills Budget Management: Develop and manage the training budget, ensuring cost-effective use of resources Evaluation and Feedback: Assess the effectiveness of training programs through feedback and performance metrics. Make necessary adjustments to improve training outcomes Compliance and Standards: Ensure all training programs comply with relevant laws, regulations, and organizational policies Stakeholder Collaboration: Work closely with department heads and other stakeholders to align training programs with organizational and/or client specific objectives These responsibilities ensure that the Associate Training Director effectively supports the development and growth of employees, contributing to the overall success of the organization.
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BPO Associate Training Director
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeMinimum Job Requirements (Education, Experience, Skills): Bachelor’s Degree education. Amenable to work on all Afni Sites Fixed night shift Three to five years' experience in leading the training delivery function in the call center industry is preferred. Shall lead the implementation of all training strategies ...
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BPO Associate Training Director
19 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timeMinimum Job Requirements (Education, Experience, Skills): Bachelor’s Degree education. Amenable to work on all Afni Sites Fixed night shift Three to five years' experience in leading the training delivery function in the call center industry is preferred. Shall lead the implementation of all training strategies ...
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BPO Training Director
13 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience. Essential Functions and...
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BPO Training Director
10 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...
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Associate Director for Property Investment
2 days ago
Pasay City, Philippines SM DEVELOPMENT CORPORATION Full timeJob Summary The Associate Director for Property Investment is responsible for leading a team of Sellers and executing sales strategies in their designated area or project segment. They work closely with the Sales Director to achieve group goals. Key Responsibilities: - Manage and mentor a team of Sellers, ensuring individual and team targets are met. -...
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BPO Training Specialist
1 day ago
Quezon City, Philippines LeadAdvisors Full time ₱35,000 - ₱50,000We are looking for a highly skilled and experienced Call Center Training Specialist to join our team. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance the performance and efficiency of our call center agents. This role requires a strategic thinker with strong leadership, communication, and...
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BPO Training Manager
13 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer...
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BPO Training Manager
10 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose:The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer relationships.Essential...
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Associate Director for Property Investment
2 days ago
Pasay City, Philippines SM DEVELOPMENT CORPORATION Full timeJob Summary The Associate Director for Property Investment is responsible for leading a team of Sellers and executing sales strategies in their designated area or project segment. They work closely with the Sales Director to achieve group goals. Key Responsibilities: - Manage and mentor a team of Sellers, ensuring individual and team targets are met. -...
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Quezon City, Philippines Sagility Full timeQualifications: For Medical Allied,Social Science/Work,Human Services,Midwifery or any related field: -1 year in total work experience (can be accumulated.) in a direct patient care interactions or BPO experience ( member calls ) or Associate Graduates: -2 years in total work experience (can be accumulated.) in a direct patient care interactions or BPO...
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Quezon City, Philippines Sagility Full timeQualifications: For Medical Allied,Social Science/Work,Human Services,Midwifery or any related field: -1 year in total work experience (can be accumulated.) in a direct patient care interactions or BPO experience ( member calls ) or Associate Graduates: -2 years in total work experience (can be accumulated.) in a direct patient care interactions or BPO...
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Associate Director Global Leadership
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose:The Associate Director of Global Leadership and Organizational Development will be responsible for designing, implementing, and managing leadership development programs for our organization. The ideal candidate will have a proven track record of aligning learning strategies and programs to organizational strategy and realizing measurable...
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Associate Director Global Leadership
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: The Associate Director of Global Leadership and Organizational Development will be responsible for designing, implementing, and managing leadership development programs for our organization. The ideal candidate will have a proven track record of aligning learning strategies and programs to organizational strategy and realizing measurable...
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BPO Training Coordinator
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeSummary: Responsible for all administrative and reporting activities of the Training Organization. Responsibilities: Provide support to the new hire training process including, but not limited to, scheduling, obtaining system logins, resolution of time-in issues, material preparation, etc Coordinate setup of pre and post-training sessions...
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BPO Training Coordinator
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeSummary:Responsible for all administrative and reporting activities of the Training Organization.Responsibilities: Provide support to the new hire training process including, but not limited to, scheduling, obtaining system logins, resolution of time-in issues, material preparation, etc Coordinate setup of pre and post-training sessions including, but...
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BPO Training Coordinator
19 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timeSummary: Responsible for all administrative and reporting activities of the Training Organization. Responsibilities: Provide support to the new hire training process including, but not limited to, scheduling, obtaining system logins, resolution of time-in issues, material preparation, etc Coordinate setup of pre and post-training sessions including,...
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Associate Director Global Leadership
19 hours ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: The Associate Director of Global Leadership and Organizational Development will be responsible for designing, implementing, and managing leadership development programs for our organization. The ideal candidate will have a proven track record of aligning learning strategies and programs to organizational strategy and realizing measurable...
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BPO Training and Facilitation Specialist
6 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled BPO Training and Facilitation Specialist to join our team at TASQ Staffing Solutions.Job DescriptionThe ideal candidate will have experience in training and mentoring facilitation, with a strong background in the banking domain. The role involves working onsite daily, with a shift schedule that aligns with US...
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Trainer (BPO)
22 hours ago
Pasig City, Philippines Offshore Business Processing Full timeJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesTo train, support and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to...
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Director for Property Investment
2 days ago
Pasay City, Philippines SM DEVELOPMENT CORPORATION Full timeJob Summary: The Sales Director is responsible for overseeing specific sales regions or product segments. This role focuses on implementing sales strategies within their designated area and ensuring that targets are met or exceeded. Key Responsibilities: • Develop sales plans for assigned regions/segments in alignment with company goals. • Lead, coach,...