Telecommunication Tech Account

2 weeks ago

Davao City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Join our dynamic team at Talent Outsourcing Channel Solutions' as a full-time Technical Support Representative - Telecommunication Account. Based in Davao City Davao del Sur, this role will provide exceptional customer service and technical support to clients in the telecommunications industry.

What you'll be doing
Handle inbound customer inquiries and troubleshoot technical issues related to telecommunication products and services
Provide clear explanations and step-by-step guidance to customers to resolve their problems efficiently
Document all customer interactions and maintain accurate records
Escalate complex issues to the appropriate subject matter experts
Proactively identify opportunities to enhance the customer experience
Collaborate with cross-functional teams to address customer concerns

What we're looking for
(at least HS Grad (old curriculum) / SHS Grad | No CCE required but preferred | confidence is a + factor| Excellent Communication Skills
**Conversation skills, commitment (reason for applying, plans etc.)
Have experience in a customer service or technical support role, preferably in the telecommunications industry
Strong communication and interpersonal skills with the ability to build rapport with customers
Excellent problem-solving and analytical skills to quickly identify and resolve issues
Proficient in using various software and IT systems to provide technical support
Ability to remain calm and professional under pressure
Familiarity with telecommunication products, services, and industry regulations

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and career growth. Our focus on work-life balance ensures you can thrive both in and out of the office.

About us
Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service and technical support solutions. With a strong presence in the telecommunications industry, we are dedicated to delivering exceptional experiences for our clients and their customers. Join our team and be part of a dynamic, innovative, and customer-centric organization.

Apply now to become our next Technical Support Representative - Telecommunication Account

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