Massive Hiring New Telco Account

4 days ago

Davao City, Davao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

Massive Hiring forTelco Tech Account Agents. Based in our Davao City office, you will be responsible for providing exceptional customer service and technical support to our valued clients in the telecommunications industry. This is a full-time position with competitive benefits and opportunities for career growth.

What you'll be doing

  • Handling inbound customer calls and inquiries related to a range of telecommunication products and services
  • Troubleshooting technical issues and providing step-by-step guidance to customers for resolving problems
  • Identifying upsell and cross-sell opportunities to enhance the customer experience
  • Collaborating with internal teams to ensure seamless customer support
  • Adhering to quality standards and key performance metrics

What we're looking for

  • Strong communication and interpersonal skills with the ability to listen, empathize and provide excellent customer service
  • Proven experience in a customer service or technical support role, preferably in the telecommunications industry
  • Excellent problem-solving and critical thinking skills to effectively diagnose and resolve customer issues
  • Proficiency in using computer systems and software applications
  • A positive and adaptable attitude, with a commitment to continuous learning and development

Apply now for this exciting opportunity to join our growing team

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