Telecommunication Billing Associates

4 weeks ago

Davao City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel Solutions' is seeking talented Telecommunication Billing Associates to join our dynamic team in Davao City, Davao del Sur. As a Telecommunication Billing Associate, you will be responsible for providing exceptional customer service and handling all aspects of telecommunication billing for our clients. This is a full-time position offering competitive compensation and benefits.

What you'll be doing
Accurately process and manage customer billing transactions for telecommunication services
Handle customer inquiries and complaints related to billing and account management
Ensure timely and efficient resolution of billing-related issues
Maintain detailed records and documentation of all billing activities
Collaborate with cross-functional teams to identify and implement process improvements
Adhere to company policies, procedures, and regulatory requirements
Provide exceptional customer service and build strong relationships with clients

What we're looking for
At least HS Grad (old curriculum) / SHS Grad | no experience required| billing & sales is a + factor **Conversation skills, commitment (reason for applying, plans etc.)
Strong problem-solving and analytical skills to handle complex billing inquiries
Excellent communication and interpersonal skills to effectively interact with customers
Proficient in using various computer systems and software applications
Ability to work in a fast-paced, target-driven environment and meet deadlines
Commitment to delivering high-quality customer service and exceeding client expectations
Excellent attention to detail and accuracy in data entry and record-keeping

What we offer
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits package
Opportunities for professional development and career advancement
Supportive and collaborative work environment
Work-life balance initiatives, including flexible working arrangements

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