
Customer Service Representative
3 weeks ago
As a Customer Service Representative, you will be the frontline connection between the company and its clients. Your role is to provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction across various communication channels such as phone, email, and chat.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Provide accurate information about products, services, and account details
- Resolve customer complaints and escalate complex issues when necessary
- Maintain detailed records of customer interactions using CRM tools
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team leads and support departments to improve service delivery
Qualifications:
- High school diploma or college level (any course)
- Excellent verbal and written communication skills in English
- Strong problem-solving and multitasking abilities
- Customer-focused attitude with empathy and patience
- Previous BPO or customer service experience is a plus but not required
Perks & Benefits:
- Competitive salary and performance bonuses
- HMO coverage (includes dependents)
- Paid training and career advancement opportunities
- Night differential and holiday pay
- Fun and inclusive work culture
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Customer Service Representative
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Customer Service Representative
3 days ago
Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱240,000 - ₱360,000 per yearCustomer Service Representative - International AccountIndustry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
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Customer Service Representative
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5 days ago
Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱96,000 - ₱360,000 per yearWe're looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.Job Key Responsibilities:Provide top-notch...