Client Experiences Manager

2 weeks ago

Dumaguete City, Philippines WHR Global Consulting Full time

Client Services Manager
The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business.

Primary Responsibilities
- Provide client account management and support functions to ensure highest level of quality and client satisfaction.
- Guide clients in strategic use of the company's offerings and develop short and long-term client retention strategies for each client.
- Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests. - Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations.
- Assess and develop internal staff
relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients.
- Build strong working relationships with clients, stakeholders, vendors and team
members through effective communication throughout the client life-cycle.
- Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.
- Review communications to ensure there are no violations of standards or regulations.
- Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
- Keep informed of industry changes, trends and best practices and assess the potential impact of these changes on the organization and the client’s business.
Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.
- Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations. Develop and
implement repeatable and scalable solutions based on these opportunities.

Position Requirements:
- Bachelor’s Degree in Business Management, accounting, finance, or related field.
- 2 years of experience in client relations in financial services or related field, or
combination of relevant experience and education.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Ability to communicate effectively with various audiences including executives, clients, and team members through written and verbal means.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
- Professional and articulate with strong attention to detail.
- Must demonstrate the following competencies: ethical conduct, proficient
communication, time management, technical capacity, and thoroughness.

  • Client Experiences Manager

    3 weeks ago

    Dumaguete, Philippines WHR Global Consulting Full time

    Overview Client Services Manager is the primary point of contact for key clients. The CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while balancing the needs of the business. Responsibilities Provide client account management and...

  • Client Experiences Manager

    4 weeks ago

    Sibulan, Dumaguete, Philippines WHR Global Consulting Full time

    Client Services Manager The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business. Primary Responsibilities - Provide...

  • Client Experience Manager

    6 days ago

    Angeles City, Central Luzon, Philippines The BOSS System Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Serve as the primary point of contact for clients, ensuring prompt and effective communication.Manage client onboarding, engagement, and retention initiatives.Monitor client satisfaction and proactively address concerns or issues.Collaborate with internal teams (Operations, Sales, Support) to deliver seamless client experiences.Analyze...

  • Client Success Officer

    2 weeks ago

    Dumaguete, Central Visayas, Philippines SOPHI, Inc. Full time ₱324,000 - ₱360,000 per year

    As our Client Success Officer, you will be the primary liaison between our organization and our clients, ensuring their needs are met and their expectations are exceeded. You will cultivate strong, trust-based relationships with clients through regular communication, address and resolve their concerns promptly, and provide personalized support to help them...

  • Manager, Client Experience Technical

    6 days ago

    Tacloban City, Eastern Visayas, Philippines Boldr Full time ₱900,000 - ₱1,200,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for bolder impact.We employ just over a thousand team members across five...

  • Executive Assistant

    3 weeks ago

    Zamboanga City, Philippines Client Accelerators Full time

    4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Client Accelerators. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $24,000.00/yr - $30,000.00/yr REPORTS TO: CEOPlease Read This Full Job Post Before You...

  • Financial Planning/Client Service Administrator

    2 weeks ago

    Dumaguete, Central Visayas, Philippines BSA Solutions Inc. Full time ₱23,000 - ₱60,000 per year

    DescriptionDo you want to work with some of Australia's best financial planning businesses?Embark on a fulfilling and engaging career.Earn as much as 23K + generous benefits + personalized learning and development.This is a dayshift, full-time role with weekends off.ABOUT BSABSA Solutions offers talent outsourcing services to small and medium-sized...

  • Senior Moving

    3 weeks ago

    Dumaguete, Philippines Alchemy Global Talent Solutions Ltd. Full time

    We’re recruiting on behalf of a leading moving and relocation services provider for an experienced Senior Moving & Relocation Client Services Coordinator based in Laguna, Philippines.In this role, you’ll be part of a dynamic regional team working with global clients and internal stakeholders across APAC. The right candidate will thrive in a...

  • Client Experience Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Dice205 Digital Corporation Full time $40,000 - $80,000 per year

    Client SupportPerform tasks and updates to Client service platforms to ensure updated information and services terms (Portal update, webpage update, etc.)Client EngagementConsistently communicate with clients to understand their needs and concerns.Provide timely and effective solutions to issues raised.Project ManagementOversee and manage client-specific...

  • Client Services Administrator/ Financial Planning Assistant

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Elka Asenso Full time ₱18,000 - ₱23,000 per year

    5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service. We work with financial planners in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.REQUIREMENTS:Bachelor of...