Senior Moving

3 days ago

Dumaguete, Philippines Alchemy Global Talent Solutions Ltd. Full time

We’re recruiting on behalf of a leading moving and relocation services provider for an experienced Senior Moving & Relocation Client Services Coordinator based in Laguna, Philippines.
In this role, you’ll be part of a dynamic regional team working with global clients and internal stakeholders across APAC. The right candidate will thrive in a client-focused environment, ensuring each move is professionally managed from start to finish.

Responsibilities:

  • Manage end-to-end coordination of household goods moves for international assignees.
  • Strong knowledge of managing end-to-end household goods moves.
  • Support the coordination of destination services, including home search, school search, temporary accommodation, and settling-in services.
  • Maintain regular communication with clients, keeping them informed throughout the move process.
  • Work closely with internal Global Mobility and Relocation teams in Singapore and Hong Kong.
  • Coordinate shipping, customs clearance, and delivery logistics in line with global standards.
  • Ensure compliance with client SLAs, service agreements, and quality metrics.
  • Mentor and support junior coordinators where needed, fostering knowledge sharing within the team.
  • Support the Client Services Manager by preparing reports and tracking KPIs.
  • Deliver exceptional customer service while managing challenging or escalated situations effectively.
  • Liaise with external providers to ensure timely service delivery.

Requirements:
  • Minimum 3–5 years’ experience in relocation and household goods move coordination.
  • Proven background working with large international moving company or a global relocation provider.
  • Strong knowledge of global mobility services and destination support programmes.
  • At least 2 years in a senior-level coordination role.
  • Ability to work flexible hours to accommodate global clients across multiple time zones.
  • GMS certification by Worldwide ERC is a plus, but not essential.
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