Support Consultant/Customer Account Executive

4 weeks ago


Mandaue City, Central Visayas, Philippines INNODATA KNOWLEDGE SERVICES, INC. Full time
Job Responsibilities:
Provide prompt technical support via email, phone, or chat to address inquiries and troubleshoot issues
Diagnose technical problems, identify root causes, and deliver effective solutions
Build and maintain in-depth knowledge of our products or services to assist clients with accuracy
Create helpful documentation like FAQs and troubleshooting guides for customer self-service
Collaborate with teams across the organization to resolve issues and enhance products based on customer feedback
Qualifications:
A graduate of any 4year course
Strong customer service skills with a passion for helping others
Managerial experience is an advantage
Training background is an advantage
Above-average English communication skills

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