Customer Service Support Tier 1

Job DescriptionAs a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.Key...

At Extensiv, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat channels to solve our customers' issues or escalate them to the proper party...

The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support to meet service level agreements. Responsibilities include troubleshooting and resolving hardware, software, application, network, user access, and related issues. The specialist interacts with network services, software systems engineering,...

Tier 1Technical Support EngineerOverviewStaff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services.ResponsibilitiesCheck emails – respond to emails within 20 minutes.Set up follow ups for...

The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

OverviewAbout the CompanyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by...

Job DescriptionMonitor Customer Service Representatives (CSRs) and daily performance of Tier 2 teams by recording, reviewing, and evaluating Voice, Email, Chat, and Social contacts.This role involves coaching CSRs/Tier 2s on quality of service to ensure proper procedures are followed. Also, complete Quality Assurance and coaching session reports weekly.Other...

Assist customers with travel documents, including electronic authorizations and US visasProvide accurate information about products, pricing, and availabilityRespond to customer inquiries via ticket, email, phone, chat, and ZoomParticipate in team meetings and support special projectsContribute to service improvements and customer experienceEnsure compliance...

We are looking for L-1 Service Desk TechnicianBIG-TIME BENEFITS :Earn Up to: ₱39,000.00Signing bonus: ₱14,000Welcome bonus: ₱10,000Onsite: TGU Tower, IT Park, Cebu CityJob Description:Application troubleshooting relating to the Customer's specific productsManagement Information Systems, including, but not limited to Service Now.Provide Remote support...