Customer Service Lead
4 days ago
Must Have Experience in handling VIP/high-priority clients from Retail/E-commerce Accounts/LOBs.Job Overview:The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships.Key Responsibilities:· Lead and mentor a team of Client Service Team to deliver exceptional service and ensure client satisfaction.· Develop and manage client relationships and provide ongoing support.· Handle Escalated Clients Situations· Act as a key point of contact for high-profile clients, addressing their needs, concerns, and inquiries in a timely and professional manner.· Foster a customer-centric culture within the team by ensuring that clients’ expectations are exceeded.· Collaborate with cross-functional teams (sales, product, operations) to resolve client issues and deliver customized solutions.· Provide regular performance reports, analyze client feedback, and implement improvements based on client satisfaction surveys.· Provide monthly team reviews.· Provide operational team support, run financial reports, and invoice management Additional Summary:You will lead a team of Client Services and handle Level 2 and VIP customers. The Client Services team are the frontliner of the customer service line where they handle inquiries, concerns and issues regarding orders, and it's delivery. You will provide personalized support services with utmost care and ensure concerns are resolved.Customers are all VIP and VVIPs thus we are looking for someone with the same customer service background/experience for a luxury retail brand or international private banking. Requirements:· Minimum of 5 years experience in a customer service environment is required.· Residing within or near Metro Manila· Willing to work during Eastern US timezone, weekends and Philippine public holidays· Willing to work on remote setup· Open to a 1-year contract duration (renewal or conversion to permanent will depend to performance)· He/She must have excellent communication skills with American accent, attention to details, excellent rapport and enthusiastic.Important: If you are still reading this part, this is a must have to submit.For interested applicants, please send your resume and Vocaroo/Loom link of your voice/video clip (1-2 min duration) in your American accent to rose@eps.com.phThose who will sent their video/audio introduction will be prioritized.
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Customer Service Lead
4 days ago
Makati, Philippines EPS Staffing Service Group Inc. Full timeMust Have!! Experience in handling VIP/high-priority clients from Retail/E-commerce Accounts/LOBs. Job Overview: The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership,...
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Customer Service Lead
4 days ago
Makati, Philippines EPS Staffing Service Group Inc. Full timeMust Have!! Experience in handling VIP/high-priority clients from Retail/E-commerce Accounts/LOBs. Job Overview: The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership,...
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Customer Service Lead
2 days ago
Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time**Job Overview**The Senior Client Services Manager will oversee the client services team, ensuring the highest level of customer satisfaction and loyalty.You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships and exceed their expectations.
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VIP Customer Experience Director
2 days ago
Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time**Company Overview**EPS Staffing Service Group Inc. is a leading provider of exceptional customer experiences, delivering tailored solutions that meet the unique needs of our discerning clientele.We are seeking an experienced professional to lead our client services team, handling Level 2 and VIP customers with utmost care and dedication.
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Luxury Retail Client Services Manager
3 days ago
Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full timeAbout UsAt EPS Staffing Service Group Inc., we are dedicated to providing exceptional customer experiences. Our team of professionals is passionate about delivering tailored solutions that meet the unique needs of our clients.Job OverviewThe Customer Service Lead will be responsible for overseeing the client services team and ensuring the highest level of...
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Customer Service Representative
2 days ago
Makati City, National Capital Region, Philippines Neksjob Corporation Full timeRole Overview: We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Neksjob Corporation. As a Social Media Account, you will be responsible for engaging with customers across various platforms, providing top-notch service and support. This role is ideal for individuals who are passionate about delivering exceptional...
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Customer Service Representative
2 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeCompany OverviewNeksjob is a leading organization that prides itself on delivering exceptional service to its customers. Our team is dedicated to ensuring that every interaction with our clients is positive and productive.Salary and BenefitsWe offer a competitive salary, exciting performance bonuses, and account-specific allowances. Additionally, we provide...
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Customer Service Representative
2 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeAbout NeksjobWe are a leading provider of exceptional customer service solutions. Our team is dedicated to delivering high-quality experiences that exceed our clients' expectations.What We OfferCompetitive Salary and Exciting Performance Bonuses & Account Specific AllowancesCareer Advancement Opportunities within the CompanyComprehensive Healthcare Benefits...
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Customer Service Representative Opportunity
6 days ago
G Makati, Philippines Call Center Careers Inc. Full timeCompany Overview: Call Center Careers Inc. is a leading provider of virtual customer service solutions.
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Customer Service Representative
1 day ago
Makati City, National Capital Region, Philippines VCC Link Full time**Company Overview**We are VCC Link, a leading organization in the industry, and we're looking for talented individuals to join our team as Customer Service Representatives. We offer an exciting opportunity to work with us on a dayshift schedule, providing top-notch support to our clients. Salary Package:We provide a competitive salary package that includes...
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Customer Service
4 days ago
Makati, Philippines Neksjob Full timeAs a Call Center Associate, you'll engage with potential customers by answering inquiries about our products and services. You'll also assist in opening customer accounts and maintaining accurate customer records. Qualifications:- At least a high...
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Customer Service
4 days ago
Makati, Philippines Neksjob Full timeAs a Call Center Associate, you'll engage with potential customers by answering inquiries about our products and services. You'll also assist in opening customer accounts and maintaining accurate customer records. Qualifications: - At least a...
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Customer Service Representative
2 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeAbout NeksjobNeksjob is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers. Our team of professionals is dedicated to helping businesses succeed by providing top-notch support services.Job DescriptionWe are seeking a highly motivated and skilled Call Center Agent to join our...
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Customer Service
4 days ago
Makati, Philippines Neksjob Full timeAs a Call Center Associate, you'll engage with potential customers by answering inquiries about our products and services. You'll also assist in opening customer accounts and maintaining accurate customer records. Qualifications: - At least a...
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Customer Service Leadership Position
2 days ago
Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full timeJob Description:As a Customer Care Supervisor at Dempsy Resource Management Inc., you will play a critical role in leading a team of customer service representatives. Your primary responsibilities will include overseeing daily operations, ensuring high-quality customer experiences, and driving business growth through process improvements.Required Skills and...
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Customer Service Representative
3 days ago
Glorietta Makati, Philippines GDV Outsourcing Full timeCompany Overview:GDV Outsourcing is a leading provider of outsourcing solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a seamless and efficient experience for our clients and customers.Job Description:We are seeking highly motivated and empathetic individuals to join our virtual call center team as...
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Customer Service
4 days ago
Makati City, Philippines Nityo Infotech Full timeHIRING CUSTOMER SERVICE (28 Headcount needed) -Salary: 25,000 basic + other bonuses and benefits - Location: Makati City (Work onsite) - Shift Schedule - Dayshift / Mid shift only - Direct Hire Qualifications: - At least 1 year voice Customer service experience - Must have completed at least 2 years in college, or a 2-year vocational course - With...
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Customer Service
4 days ago
Makati City, Philippines Nityo Infotech Full timeHIRING CUSTOMER SERVICE (28 Headcount needed) -Salary: 25,000 basic + other bonuses and benefits - Location: Makati City (Work onsite) - Shift Schedule - Dayshift / Mid shift only - Direct Hire Qualifications: - At least 1 year voice Customer service experience - Must have completed at least 2 years in college, or a 2-year vocational course - With...
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Customer Service Representative
2 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeCompany OverviewNeksjob is a leading provider of exceptional customer service, dedicated to delivering professional, empathetic, and expert solutions to our clients. Our team is passionate about ensuring efficient and accurate resolution of customer issues, leveraging client-specific tools and software to track and manage customer interactions.
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Customer Service Representative
4 days ago
Makati, Philippines Valeros Business Company Full timeThis is a full-time on-site role for a Customer Service Representative at STACKph in Manila. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction on a daily basis.QualificationsAt least 3months call center experienceOpen For SHS And College Graduate Excellent...