Customer Service Agent

6 days ago

Dumaguete, Philippines Atelier Lumikha Full time

Job Description / Job Responsibilities • Serve as the first point of contact for client inquiries via email, chat, and support tickets. • Professionally and efficiently manage and resolve support requests from start to finish. • Clearly document all client interactions, issues, and resolutions in our helpdesk system. • Identify and escalate complex technical or strategic issues to the appropriate internal teams. • Proactively communicate with clients, providing clear updates on the status of their inquiries. • Assist with client onboarding tasks, such as gathering information or guiding them through initial steps. • Maintain a deep understanding of our services to provide accurate and helpful information. Qualifications / Requirements "Must-Haves: • Proven experience in a customer-facing role (e.g., customer service, client support, or technical support). • Exceptional written and verbal communication skills in English. • Strong problem-solving skills and a high degree of empathy and patience. • The ability to manage multiple tasks, prioritize effectively, and stay highly organized. • Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting. • Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools). Nice-to-Haves: • Experience in a B2B (business-to-business) or agency environment. • Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot). • Experience supporting clients in marketing or tech services.

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