Travel Reservations Agent

As a Travel Reservations Agent, you'll help customers plan and book unforgettable travel experiences — from hotel stays to flights, cruises, and everything in between. You'll provide expert support, guide customers through booking options, and resolve issues with accuracy and care. If you've got a passion for travel, top-tier communication skills, and experience in reservations, this is your runway.

Minimum Requirements

• At least 1 year of experience in a call center or customer service role
• Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar
• High school diploma or equivalent; college-level education is a plus
• Strong verbal and written English communication skills
• Comfortable using booking platforms, reservation systems, and CRMs
• Excellent attention to detail when managing booking information and customer data

Competencies and Skills

• Strong knowledge of travel booking systems and industry terminology
• Clear communicator with excellent customer service skills
• Detail-oriented and organized under pressure
• Problem-solver with a calm, empathetic approach
• Able to manage multiple bookings and inquiries at once
• Flexible and quick to adapt to system or policy changes
• Passion for travel and delivering great customer experiences
• Driven to hit personal and team performance targets

Essential Functions

• Assist customers with booking inquiries, changes, cancellations, and special requests
• Provide expert recommendations for travel options based on customer needs
• Manage reservations across hotels, flights, cars, cruises, and activities
• Resolve booking issues quickly and professionally
• Handle rebookings, upgrades, refunds, and itinerary adjustments
• Follow brand guidelines and maintain a high level of accuracy in all transactions
• Use multiple systems to research, book, and modify travel components
• Meet performance goals including quality, resolution time, and customer satisfaction
• Document all interactions and follow up as needed

Job Types: Full-time, Permanent

Pay: Php20, Php22,500.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Dumaguete: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Travel Account: 1 year (Required)

Location:

• Dumaguete (Preferred)

Work Location: In person