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Insurance Account

9 hours ago

Pasig, Philippines Caldwell Communications PH Full time

Customer Service Representative – Insurance
Metro Manila | Onsite
Caldwell Communication

About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description
We are looking for Insurance Customer Service Representatives to support clients with policy questions, claims, and coverage inquiries, ensuring accurate and professional service.

Responsibilities:
Handle inquiries via phone, chat, or email
Provide guidance on policies, claims, and coverage
Assist clients with submissions and updates
Record all interactions accurately
Escalate complex cases to supervisors
Maintain quality and client satisfaction metrics

Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on insurance systems and processes

Requirements:
High School or Senior High School graduate (College preferred)
Strong English communication
Detail-oriented, customer-focused, and solution-driven
Basic computer skills
Onsite availability in Metro Manila

Why Join Us
Competitive pay with incentives
Exposure to insurance accounts and career development
Supportive team and collaborative environment

Apply Now
Build your insurance customer service career at Caldwell while helping clients with policies and claims.