Accounts Receivable Officer
6 days ago
Role Purpose
To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions
Key Accountabilities
Credit and Claims Management – process credit notes related to;
Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product,
Promotional Claims Administration
Oversee promotional discount claims through TPM (Salesforce)
Reconcile customer accounts and upload claims to TPM
Follow up with KAMs for uploaded claims approval
Process and offset credit once approved by the Sales Accounts Team
Uncollectable Debts – support the management of bad depts resulting from customer liquidation or administration
Credit Control – Major Accounts
Allocate incoming payments
Manage and investigate customer claims via customer service
Reconcile customer accounts
Act as the primary liaison for customer queries and issue resolution
Follow up unpaid invoices via portals for grocery accounts
Follow up overdue accounts
Cash Collections – monitor and ensure timely collection of all outstanding customer debts
Key Relationships
Internal
Sales Accounts
Customer Service
Finance
Supply Chain
IT
External
Customers
Insurer
Key Skills and Competencies
•Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation
•Claims Processing – experience in managing and resolving credit claims
•Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies
•Negotiation – confident in negotiating payment arrangement or claim resolutions
•ERP/ CRM Systems experience
•Intermediate to advanced excel skills
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