Customer Service Representative

7 days ago


Cagayan de Oro, Philippines Metacom Full time

MASS HIRING: Call Center Agents at Cagayan De Oro
E-commerce Account | Earn up to ₱16,000 Monthly | Paid Training

Are you ready to start a rewarding career in the BPO industry? We’re looking for motivated individuals to join our growing team across Cagayan De Oro sites

JOB RESPONSIBILITIES:
Assist customers via phone, chat, or email regarding orders, payments, deliveries, and product inquiries.
• Process orders, returns, refunds, and exchanges accurately and efficiently.
• Track shipments and provide real-time updates to customers.
• Resolve customer complaints and ensure a positive shopping experience.
• Upsell or cross-sell products and services when appropriate.
• Maintain detailed and accurate customer records in the system.
• Meet performance metrics such as quality scores, customer satisfaction, and average handling time.
• Collaborate with internal teams (logistics, billing, and product support) to resolve issues.
• Stay updated on product information, promotions, and company policies.
Deliver excellent customer service in every interaction to enhance brand reputation.

Why Join Us?
• Competitive Salary: Earn up to ₱16,000 monthly
• HMO, Paid Trainings
• Government Mandated Benefits, 13th Month Pay

URGENT HIRING
Apply today and kickstart your BPO career
Don’t miss this opportunity to get hired right away



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