IT Helpdesk Representative

2 weeks ago

Iloilo City, Philippines Cooee Inc Full time

IT Helpdesk
MIDSHIFT | Fulltime | Makati Office (Hybrid) | UK Based Partner

About the Role

We have partnered with a telecom systems, infrastructure, and network provider on a mission to develop innovative systems and software that make the impossible possible. In this role, you will be the first point of contact for customer support, assisting users with technical issues, collaborating with the development team to resolve system bugs, and testing new features before release to ensure they meet customer needs.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

Delivering prompt and reliable technical support for hardware, software, and network-related issues.
Collaborating with the development team to identify and resolve bugs or issues impacting customers.
Testing and evaluating new features from the customers perspective prior to release.
Serving as the first point of contact for customers via phone, email, and live chat.
Providing guidance on system use and addressing inquiries in a professional and timely manner.
What we're looking for

Open to fresh graduates or candidates with up to 2 years of relevant experience.
Demonstrated technical aptitude and eagerness to learn.
Experience handling customer inquiries through phone, email, or chat is an advantage.
Strong communication skills, both written and verbal.
Solid understanding of computer systems, hardware, software, and operating systems.
Quick learner, adaptable to new technologies and applications.
Strong problem-solving and analytical skills.
Ability to manage time effectively, prioritize tasks, and work both independently and collaboratively in a fast-paced environment.
Growth mindset and adaptability in fast-paced environments

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