Application Support Specialist

1 month ago


Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time
Main Responsibilities:

As a key member of our team, you will be responsible for coordinating with various teams to resolve complex application and system issues. This will involve designing and maintaining expertise in application processes and systems, as well as administering and resolving application issues, providing updates, and performing root cause analysis.

Key Tasks:
  • Plan, execute, and implement applications and configuration change procedures to ensure optimal quality assurance for all applications.
  • Develop, sustain, and evaluate delegated business processes and related applications.
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Maintain good professional relationships with counterparts of Operation and customer support departments.
  • Perform root cause assessment and debug all issues on availability of applications.
  • Coordinate with departments and administer code migrations in various environments and production outputs.
  • Provide support and identify all issues and prepare appropriate documentation of all issues and solutions.
  • Manage all production systems and recommend ways to optimize performance, provide solutions to problems, and prepare reports for all problems.
  • Identify and provide resolutions ranging in complexity from medium to high.
Requirements:
  • Working knowledge of SQL Databases & basic network configuration.
  • Ability to undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
  • Capacity to provide training to users regarding any upgraded systems.
  • Capacity to confer with project managers regarding any issues in data processing.


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