Application / Customer Support Specialist
4 weeks ago
• Manage client concerns and ensure timely resolution.
• Oversee the delivery and timeline of fixes, maintaining open communication with clients and management.
• Build and maintain strong relationships with clients, providing proactive status updates and ensuring alignment with service promises.
• Serve as a subject matter expert for escalated client calls, staying up-to-date on product and process updates that affect customer service.
• Lead the team in day-to-day activities, driving the achievement of established service promises at both individual and team levels.
• Develop and document operational processes for Customer Support.
Job Requirements:
• Bachelor's Degree in Computer Science required.
• Extensive experience in Application Development, Application Support, and Client/Project Management is essential.
• ITIL V3 and/or V4 certification is a must.
• Experience in Financial Services/Banking Institutions is an asset.
• Excellent English communication skills, both written and spoken, are required.
• Ability to multitask and perform duties with high accuracy and urgency in a fast-paced environment.
-
Mobile Application Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob SummaryWe are seeking a skilled Mobile Application Support Specialist to join our team at Hunter's Hub Incorporated. In this role, you will be responsible for providing technical support for the Chinabank mobile application, troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer...
-
Customer Success Operations Specialist
5 days ago
Makati City, National Capital Region, Philippines Industrial Support Full timeJob DescriptionWe are seeking a highly skilled CUSTOMER SUCCESS OPERATIONS SPECIALIST to join our team at Industrial Support.About UsIndustrial Support is a leading organization dedicated to delivering exceptional customer success experiences. Our team is passionate about empowering our clients to achieve their goals through strategic support and...
-
IT Application Support Specialist
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full timeJob Title: IT Application Support SpecialistAbout the Role:We are seeking an experienced IT Application Support Specialist to join our team at Compliant Business Processing Philippines Inc. As an IT Application Support Specialist, you will be responsible for providing technical support and guidance to internal stakeholders in the use of transport management...
-
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Title: Technical Support Specialist for Mobile ApplicationsJob Description:As a Technical Support Specialist for Mobile Applications at Hunter's Hub, Inc., you will be responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders,...
-
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeCompany Overview At Hunter's Hub, Inc., we are committed to delivering exceptional customer experiences through our innovative mobile applications. Our team is dedicated to providing top-notch technical support to ensure seamless interactions between users and our products.Job Summary We are seeking an experienced Technical Support Specialist to...
-
Mobile Applications Technical Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeWe are seeking a highly skilled Mobile Applications Technical Support Specialist to join our team at Hunter's Hub, Inc.About the RoleThis is a unique opportunity to work with our cutting-edge mobile application and provide top-notch technical support to our customers.Job DescriptionThe successful candidate will be responsible for troubleshooting and...
-
Mobile Applications Technical Support Specialist
1 month ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Title: Mobile Applications Technical SupportAt Hunter's Hub, Inc., we are seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on mobile applications or digital banking.Key Responsibilities:Provide technical support for the Chinabank...
-
Application Support Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeJob Purpose:As a key member of our team at Career Professionals, Inc., you will be responsible for coordinating with various teams to resolve complex application and system issues. Your expertise will be crucial in maintaining the flow of application processes and systems, ensuring optimal quality assurance for all applications. Key responsibilities include...
-
Application Support Specialist
1 month ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeMain Responsibilities:As a key member of our team, you will be responsible for coordinating with various teams to resolve complex application and system issues. This will involve designing and maintaining expertise in application processes and systems, as well as administering and resolving application issues, providing updates, and performing root cause...
-
Customer Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Neksjob Full timeAt Neksjob, we're seeking a skilled Customer Support Specialist to join our team. This role is ideal for individuals with a passion for delivering exceptional customer experiences and resolving inquiries in a timely manner.The successful candidate will have at least 6 months of experience in a voice call center environment, as well as strong communication...
-
Application Support Specialist
1 month ago
Quezon City, National Capital Region, Philippines Hunters hub Incorporated Full timeJob Title: Calculation Application SupportWe are seeking a highly skilled Application Support Specialist to join our team at Hunters Hub Incorporated.Key Responsibilities:Provide technical support and maintenance for our IS systems and applications.Analyze and resolve complex technical issues in a timely and efficient manner.Collaborate with cross-functional...
-
Heavy Equipment Maintenance Specialist
1 week ago
Makati City, National Capital Region, Philippines Industrial Support Full timeJob DescriptionWe are seeking a highly skilled Heavy Equipment Maintenance Specialist to join our team at Industrial Support.About the RoleThis is a challenging and rewarding opportunity for an experienced technician to perform maintenance, repair, and troubleshooting of cranes and heavy equipment nationwide.As a Heavy Equipment Maintenance Specialist, you...
-
Visual Communications Specialist
6 days ago
Makati City, National Capital Region, Philippines Industrial Support Full timeJob Description for Visual Communications SpecialistWe are seeking a highly skilled Visual Communications Specialist to join our team at Industrial Support.This role is ideal for a detail-oriented and organized individual with excellent communication skills, who can effectively convey visual messages to our clients.About the JobThe successful candidate will...
-
Product Applications Specialist
1 month ago
Makati City, National Capital Region, Philippines Recruiting Company Full timeJob Title: Product Applications SpecialistAs a Product Applications Specialist, you will play a crucial role in ensuring the success of our product by working closely with various stakeholders, including Service, Sales, and customers/end-users.Key Responsibilities:Collaborate with Service, Sales, and customers/end-users to provide product education, custom...
-
Industrial Support Field Service Specialist
1 month ago
Makati City, National Capital Region, Philippines Industrial Support Full timeIndustrial Support is seeking a highly skilled Field Service Technician to join our team. The ideal candidate will have a strong background in electromechanical technology and be well-versed in basic English language skills. Responsibilities include performing mechanical, hydraulic, and electronic/electrical testing, installation, and repair of cranes, as...
-
Customer Service Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Steer Minds Co. Full timeJob SummaryWe are seeking a highly skilled Customer Service Support Specialist to join our team at Steer Minds Co.
-
IT Support Specialist
1 month ago
Makati City, National Capital Region, Philippines Hunters Hub Inc Full timeJob Title: IT Support SpecialistAt Hunters Hub Inc, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their ERP system is running smoothly and efficiently.Key Responsibilities:Respond to client inquiries and...
-
Makati City, National Capital Region, Philippines Industrial Support Full timeAbout Industrial SupportWe are a leading provider of industrial solutions, and we are seeking a highly skilled Business Development Professional to join our team.Job OverviewThis is an exciting opportunity for a customer-focused individual to drive business growth and develop strong relationships with our clients. The successful candidate will be responsible...
-
Customer Support Specialist
1 day ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a skilled Customer Support Specialist to join our team. This role is based on-site in Quezon City and involves working with clients across various support channels.Key QualificationsTo be successful in this role, you will need:Completed at least 2nd year college with no back subjects6-17 months BPO experience for...
-
Customer Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Edufied (BEfied Group) Full timeWe are seeking a highly skilled and detail-oriented Technical Support Assistant to join our team at Edufied (BEfied Group). As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance with technical issues.Job SummaryThis is an excellent opportunity for individuals who enjoy...