Application / Customer Support Specialist

4 weeks ago


Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time
Job Functions:

• Manage client concerns and ensure timely resolution.

• Oversee the delivery and timeline of fixes, maintaining open communication with clients and management.

• Build and maintain strong relationships with clients, providing proactive status updates and ensuring alignment with service promises.

• Serve as a subject matter expert for escalated client calls, staying up-to-date on product and process updates that affect customer service.

• Lead the team in day-to-day activities, driving the achievement of established service promises at both individual and team levels.

• Develop and document operational processes for Customer Support.

Job Requirements:

• Bachelor's Degree in Computer Science required.

• Extensive experience in Application Development, Application Support, and Client/Project Management is essential.

• ITIL V3 and/or V4 certification is a must.

• Experience in Financial Services/Banking Institutions is an asset.

• Excellent English communication skills, both written and spoken, are required.

• Ability to multitask and perform duties with high accuracy and urgency in a fast-paced environment.

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