Service Desk Analyst
2 days ago
LOCATION: PasigWORK SETUP: Hybrid (2 days onsite per week)WORK SCHEDULE: Schedule rotates since the team is 24x7. ---willing any shift QUALIFICATIONS:- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, or equivalent.- Preferably with at least 1 year of working experience in IT or a technical support-related field.- Knowledgeable and with hands-on experience in supporting the following key technologies: - Microsoft Office Applications, Azure Active Directory, Microsoft Exchange, Microsoft Intune, Microsoft Office 365, Microsoft SharePoint, Microsoft OneDrive, Microsoft MS Teams - Microsoft Windows Server - Windows 10/11 Enterprise, Mac, IOS, and Android- Good exposure to and awareness of foundational concepts for VPN, DHCP, DNS, SSL, SMTP, etc.- Self-motivated, well-organized, and possesses a great customer service mindset/skills.- Excellent oral and written English communication skills.- Fast learner with the ability to adapt to a fast-paced/changing environment.- Possesses a strong sense of urgency and accountability.- A team player who is able to collaborate and communicate across teams.- Willing to be assigned to a shifting schedule.**Roles and Responsibilities:**- Provides first-line support via different support channels: phone, chat, and/or email.- Logs and manages helpdesk support tickets and requests.- Offers first-level onsite and/or remote support for software issues and requests, including but not limited to standard Windows OS, Microsoft applications, business applications (Adobe, Salesforce, Zoom, etc.), and Mac. Diagnoses and resolves technical hardware and software issues.- Leverages existing knowledge base and proactively contributes solutions to resolve cases.- Handles the escalation process and coordinates with other service teams as necessary.- Identifies technical and process opportunities and provides recommendations.- Ensuring a high level of customer satisfaction through effective communication and problem-solving.- Builds strong rapport with users and service teams.- Meets business objectives and team targets defined by SLA and performance scorecard.- Continuously improves and upgrades technical knowledge and skills through training.- Initiates and/or works on assigned projects.- Creates communication materials for newsletters to enhance user awareness.- Performs other duties as assigned by the Team Lead.
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Pasig, Philippines Nityo Infotech Services Philippines Full timeWe’re Hiring: Service Desk Analyst & Service Operations Analyst Service Desk Analyst Salary Range: Php 23,000 Headcount: 2 Work Schedule: Rotating shifts (24x7 support) Work Arrangement: Hybrid (2 days onsite) Location: Rockwell Business Center Pasig City Requirements: -- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer...
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Pasig, Philippines Nityo Infotech Services Philippines Full timeWe’re Hiring: Service Desk Analyst & Service Operations Analyst Service Desk Analyst Salary Range: Php 23,000 Headcount: 2 Work Schedule: Rotating shifts (24x7 support) Work Arrangement: Hybrid (2 days onsite) Location: Rockwell Business Center Pasig City Requirements: -- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer...
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Pasig City, Philippines Nityo Infotech Services Philippines Full timeWe’re Hiring: Service Desk Analyst & Service Operations Analyst Service Desk AnalystSalary Range: Php 23,000Headcount: 2Work Schedule: Rotating shifts (24x7 support)Work Arrangement: Hybrid (2 days onsite)Location: Rockwell Business Center Pasig CityRequirements:-- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, IT,...
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Service Desk Analyst
3 days ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Service Desk Analyst
3 days ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Thai Bilingual IT
3 days ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
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Thai Bilingual IT
3 days ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
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IT Service Desk Analyst Level 1
3 days ago
Cebu City, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...
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Service Desk Analyst
3 days ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...
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Multilingual Service Desk Analyst
2 days ago
Taguig City, Philippines Manpower Core Group Inc. Full timeKey Skills Customer Service COMPUTER SKILL Technical Analytical Skills Problem Solving Job Title: Multilingual Service Desk Analyst (Polish) Category: Service Desk / End User Services Main location: Taguig (Onsite) Salary: PHP 70,000 - 80,000 Employment Type: Full Time Want to expand your experience in one of the world’s largest IT and business...
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Service Desk Analyst
3 days ago
Cebu City, Philippines Gratitude Philippines Full time• College Undergraduate/Bachelor’s degree in any field• At least 1-2 years’ service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower...
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IT Service Desk
3 days ago
Pasig City, Philippines JK Network Services Full timeWe are Hiring for IT Service Desk | Earn up to Php 40,000 | Online Process Only- Company Profile: A trusted company the provides IT consulting on application designs- At least 1-2 years’ experience as IT Service Desk- Salary is range Php 25,000-40,000- Bachelor’s degree in IT or any related field- Metro Manila - Onsite- Full-time / Regular...
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IT Service Desk
3 days ago
Pasig, Philippines JK Network Services Full timeWe are Hiring for IT Service Desk | Earn up to Php 40,000 | Online Process Only - Company Profile: A trusted company the provides IT consulting on application designs - At least 1-2 years’ experience as IT Service Desk - Salary is range Php 25,000-40,000 - Bachelor’s degree in IT or any related field - Metro Manila - Onsite - Full-time / Regular...
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Service Desk
2 days ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk (Female) Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any...
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IT Service Desk
3 days ago
Pasig, Philippines JK Network Services Full timeWe are Hiring for IT Service Desk | Earn up to Php 40,000 | Online Process Only - Company Profile: A trusted company the provides IT consulting on application designs - At least 1-2 years’ experience as IT Service Desk - Salary is range Php 25,000-40,000 - Bachelor’s degree in IT or any related field - Metro Manila - Onsite - Full-time / Regular...
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Front Desk
3 days ago
Pasig City, Philippines THE SKIN LAUNDRY CORP Full timeJob Summary: As a Front Desk Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support. You will manage front desk operations, including greeting guests, handling phone calls, and coordinating appointments, ensuring a welcoming and efficient environment.Key...
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Front Desk
3 days ago
Pasig, Philippines THE SKIN LAUNDRY CORP Full timeJob Summary: As a Front Desk Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support. You will manage front desk operations, including greeting guests, handling phone calls, and coordinating appointments, ensuring a welcoming and efficient environment. Key...
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Front Desk
3 days ago
Pasig, Philippines THE SKIN LAUNDRY CORP Full timeJob Summary: As a Front Desk Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support. You will manage front desk operations, including greeting guests, handling phone calls, and coordinating appointments, ensuring a welcoming and efficient environment. Key...
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IT Service Desk Coordinator
3 days ago
Cebu City, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...
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BPO Service Desk Quality Analyst
3 days ago
Quezon City, Philippines Tasq Staffing Solutions Full timeKey Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...
