Senior Operations Manager
5 months ago
You will conduct client program training and reinforcement training for new hires. You will also guide our newbies in their A-bay training up to their nesting period.In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.Facilitate training approach alignment and adherence to the Company's onboarding, New Hire Training, and A-Bay playbook requirements.Assist in the smooth integration of agents into Operations by supervising them via training courses and A-BayResponsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.Assesses training needs and learning styles.Here are the qualifications that is nice to have:Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferredThis is to be profiled to a TELCO CAMPAIGN.Shifting Schedule / OnsiteBetter if can start ASAP.
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Senior Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at Manpower Core Group Inc. This role will be responsible for delivering high-quality client training programs and ensuring the smooth integration of agents into Operations.Key ResponsibilitiesDevelop and implement training programs that meet the Company's training...
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Senior Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob SummaryWe are seeking a highly experienced Senior Operations Manager to lead our client training and onboarding efforts. The ideal candidate will have a strong background in call center operations and training, with a proven track record of delivering high-quality training programs.Key ResponsibilitiesDevelop and implement client training programs that...
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Senior Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: AVP of OperationsAt TASQ Staffing Solutions, we are seeking a highly skilled and experienced AVP of Operations to join our team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.Key Responsibilities:Strategic Requirements:Develop...
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Senior Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Summary:We are seeking a highly skilled Senior Operations Manager to join our team at Manpower Core Group Inc. The ideal candidate will have a strong background in call center operations and customer service, with experience in training and development.Key Responsibilities:Conduct client program training and reinforcement training for new hires.Guide new...
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Compliance Operations Manager
7 hours ago
Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeKey ResponsibilitiesAs a Compliance Operations Manager at Ayuda Business Management Solution Inc, you will be responsible for ensuring the effective management of compliance operations across various BPO industries. This includes launching new accounts, designing processes, and implementing strategies for improvement. You will work closely with managers,...
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Operations Senior Coordinator
7 hours ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeKey Responsibilities:Global Distribution System Expertise: Must have background in Global Distribution Systems (Sabre, Apollo, Amadeus, etc)Travel Industry Knowledge: The candidate should have a basic understanding of travel industry termsExperience: 2 years in travel industry with the same positionRequirements:Immediate Start: Can start ASAPAt Gratitude...
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Alabang or Pasay, Philippines TASQ Staffing Solutions Full timeStrategic Operations Lead for Collections and Dialer OptimizationTASQ Staffing Solutions seeks a highly skilled Senior Director of Collections and Operations to lead our team in driving strategic initiatives and optimizing collection and dialer management processes.Key Responsibilities:Develop and implement effective collection strategies to minimize bad...
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Operations Management Professional
7 hours ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeTravel Industry Operations ManagerWe seek a seasoned professional to oversee daily operations and drive revenue growth in our Travel industry team. Key responsibilities include:Monitoring team performance against KPI targets and implementing strategies to optimize results.Collaborating with Senior Leadership to revise goals and plans as needed.Implementing...
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Senior Financial Manager
2 weeks ago
Pasay, National Capital Region, Philippines Luo City Spa Inc. Full timeSenior Accountant Job DescriptionLuo City Spa Inc. is seeking a highly skilled Senior Accountant to join our team. As a key member of our accounting department, you will be responsible for overseeing the maintenance of accurate financial records, leading the preparation and analysis of financial statements, and collaborating with the accounting team to...
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AVP for BPO Operations Management
2 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeMajor ResponsibilitiesThe AVP for BPO Operations will be responsible for developing and implementing effective collection strategies to minimize bad debt. This includes planning system improvements and staying updated on innovations in collections, as well as analyzing delinquent portfolios to optimize loss mitigation, digital collections, and enhance...
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Senior Risk Management Specialist
7 hours ago
Pasay, National Capital Region, Philippines SS INC Full timeRole OverviewThe Senior Risk Management Specialist will be responsible for leading our risk management team in identifying, assessing, and mitigating risks within SS INC. This role requires a strong understanding of risk management principles and practices, as well as excellent leadership and communication skills.Key ResponsibilitiesDevelop and implement...
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Operations Manager
4 months ago
Pasay, Philippines Gratitude Philippines Full timeQualifications: Extensive management/leadership experience and capability in the Travel industry College Graduate Skills: Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. Good understanding of technology tools/applications is required. Great working knowledge of MS Office...
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Senior Operations Manager
3 days ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeThe ideal candidate will be responsible for delivering high-quality client training programs while adhering to our company's training methodology. This includes facilitating training approach alignment and adherence to our onboarding, New Hire Training, and A-Bay playbook requirements.Key responsibilities:Client Training: Deliver high-quality client training...
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Operations Manager
4 months ago
Pasay, Philippines Gratitude Philippines Full timeQualifications: Extensive management/leadership experience and capability in the Travel industry College Graduate Skills: Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. Good understanding of technology tools/applications is required. Great working knowledge of MS Office...
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AVP for BPO Operations Management
2 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: AVP for BPO OperationsTASQ Staffing Solutions is seeking a highly experienced and skilled AVP for BPO Operations to join our team.Key Responsibilities:Strategic Requirements:Develop and implement effective collection strategies to minimize bad debt and optimize loss mitigation.Plan system improvements and stay updated on innovations in collections...
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Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeGratitude Philippines is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for managing a team of travel counselors and implementing customer engagement and strategic relationship management. You will also be responsible for managing multiple projects driven by customers and the organization,...
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Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Assistant Manager OperationsGratitude Philippines is seeking a highly skilled and experienced Assistant Manager Operations to join our team. As a key member of our operations team, you will be responsible for managing a team of travel counselors, implementing customer engagement and strategic relationship management, and driving business growth...
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Operations Manager
2 weeks ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeJob DescriptionGratitude Philippines is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for managing a team of travel counselors, implementing customer engagement and strategic relationship management, and managing multiple projects driven by customers and the organization.Key...
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Operations Director
2 weeks ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeOperations Manager Job DescriptionGratitude Philippines is seeking a highly skilled Operations Manager to oversee and manage day-to-day operations, ensuring all metrics are met, revenue is maximized, and team performance is optimized.Key Responsibilities:Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized, and team...
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Operations Director
2 weeks ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeOperations ManagerGratitude Philippines is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing and managing day-to-day operations to ensure all metrics are met, revenue is maximized, and team performance is optimized.Key Responsibilities:Oversee and...