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Operations Manager

4 weeks ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Assistant Manager Operations

Gratitude Philippines is seeking a highly skilled and experienced Assistant Manager Operations to join our team. As a key member of our operations team, you will be responsible for managing a team of travel counselors, implementing customer engagement and strategic relationship management, and driving business growth through process improvements and revenue generation initiatives.

Key Responsibilities:
  • Manage a team of travel counselors to ensure excellent customer service and high-quality travel experiences.
  • Develop and implement customer engagement strategies to build strong relationships with key clients and drive business growth.
  • Lead process improvement initiatives to increase efficiency and reduce costs.
  • Identify and implement revenue generation opportunities to drive business growth.
  • Collaborate with internal and external teams to achieve business objectives.
Requirements:
  • 2 years of experience in the travel industry in a similar position.
  • Basic understanding of travel industry terms and concepts.
  • Knowledge of MS Office applications and Global Distribution Systems (Sabre, Apollo, Amadeus, etc.).
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.