Operations Manager
3 months ago
Qualifications:
Extensive management/leadership experience and capability in the Travel industry
College Graduate
Skills:
Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations.
Good understanding of technology tools/applications is required.
Great working knowledge of MS Office applications: ability to
Extensive understanding of the Business Travel industry and its components
Strong people management and leadership skills
Capability to communicate with large teams - the role requires articulating out responses in a manner that makes the overall proposal compelling.
Good networking capability and Client facing skills
Ability to multitask and handle high-pressure situations
Essential Functions:
Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized and team performance is optimized
Coordinate operational needs to proactively address potential service delivery concerns
Coordinate with the Senior Leadership to revise goals and plans as necessary
Implement company policies in all areas of the operations, establish goals for each team and monitor each team’s performance against KPI targets
Coordinate and participate in the completion of all Operations standards and/or makes recommendations for improvements in overall performance including policies and procedures
Recommend measures that will improve team performance and communicate all client expectations clearly with peers, Assistant Managers and Travel Counselors
Recognize Assistant Managers’ needs and expectations for them to effectively carry out their tasks
Monitor Assistant Managers’ level of efficiency in handling their respective Travel Counselors, provide coaching and delegate certain tasks that will develop their leadership, problem solving and decision making skills
Recognize performers and recommend development plan for qualified performers
Recommend and help implement employee engagement activities that will help in retain key performers
Prepare and recommend staff schedules based on opportunities identified and volume trend
Develop procedures/guidelines that will improve policies and quality standards
Ability to take on ad hoc tasks as required
Ability to work effectively in a dynamic, fast-paced environment
-
Operations Manager
3 months ago
Pasay, Philippines Gratitude Philippines Full timeQualifications: Extensive management/leadership experience and capability in the Travel industry College Graduate Skills: Good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. Good understanding of technology tools/applications is required. Great working knowledge of MS Office...
-
National Air Logistics Operational Manager
3 months ago
Pasay, National Capital Region, Philippines Kuehne Nagel Full timeYou will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence. Your Role We want to be the best company to work for + with. You will own the customer engagement cycle. Your day willbe varied as you lead + coach your team to success, ensuring they all know their objectives + are...
-
Assistant Manager-BPO Operations
3 months ago
Pasay, Philippines ACCPRO INTERNATIONAL Full timeASSISTANT MANAGER – BPO OPERATIONS Skill Set / Job Spec Job Description • Responsible for assuring efficient, timely, quality support to customers and internal stakeholders • Responsible for team management, performance monitoring and related documentation of periodic statistics and status reports, and meeting the target KPIs / metrics • Lead and...
-
Assistant Manager-BPO Operations
3 months ago
Pasay, Philippines ACCPRO INTERNATIONAL Full timeASSISTANT MANAGER – BPO OPERATIONS Skill Set / Job Spec Job Description • Responsible for assuring efficient, timely, quality support to customers and internal stakeholders • Responsible for team management, performance monitoring and related documentation of periodic statistics and status reports, and meeting the target KPIs / metrics • Lead and...
-
Senior Operations Manager
3 months ago
Pasay, Philippines Manpower Core Group Inc. Full timeYou will conduct client program training and reinforcement training for new hires. You will also guide our newbies in their A-bay training up to their nesting period.In greater details, here are the tasks that you will be responsible for: Responsible for consistently delivering high-quality client training programs while adhering to the Company's training...
-
National Air Logistics Operational Manager
2 weeks ago
Pasay City, Philippines Kuehne Nagel Full timeYou will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence. Your Role We want to be the best company to work for + with. You will own the customer engagement cycle. Your day will be varied as you lead + coach your team to success, ensuring they all know their objectives + are...
-
Start Asap I Assistant Manager Operations
3 months ago
Pasay, Philippines Aspire Global Solutions Full timeAspire is actively looking for Call Center Agents around Metro Manila or in any nearby Cities. We offer up to 25k salary! Your Key Responsibilities *Oversee daily operations to ensure excellent service delivery. *Use global distribution systems to manage travel bookings and resolve issues. *Lead and motivate the team to achieve its performance...
-
Start Asap I Assistant Manager Operations
3 months ago
Pasay, Philippines Aspire Global Solutions Full timeAspire is actively looking for Call Center Agents around Metro Manila or in any nearby Cities. We offer up to 25k salary!Your Key Responsibilities*Oversee daily operations to ensure excellent service delivery.*Use global distribution systems to manage travel bookings and resolve issues.*Lead and motivate the team to achieve its performance goals.Needed...
-
Start Asap I Assistant Manager Operations
3 months ago
Pasay, Philippines Aspire Global Solutions Full timeAspire is actively looking for Call Center Agents around Metro Manila or in any nearby Cities. We offer up to 25k salary! Your Key Responsibilities *Oversee daily operations to ensure excellent service delivery. *Use global distribution systems to manage travel bookings and resolve issues. *Lead and motivate the team to achieve its performance...
-
Network Operations Professional
1 week ago
Pasay, National Capital Region, Philippines Vestas Full timeNetwork Operations Professional Join our Global Infrastructure Operations Engineering Team as a Network Engineer and contribute to delivering Network and Core Infrastructure services for site rollout and continuous operations. Key Responsibilities: Plan, prepare, and facilitate the rollout of Network components across multiple platforms (WiFi, LAN access,...
-
Senior Platform Operations Analyst
3 months ago
Pasay, Philippines ACCPRO INTERNATIONAL Full timeSr Platform Operations Analyst Job Description • Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use...
-
Senior Platform Operations Analyst
3 months ago
Pasay, Philippines ACCPRO INTERNATIONAL Full timeSr Platform Operations Analyst Job Description • Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use...
-
Network Operations Professional
1 month ago
Pasay, National Capital Region, Philippines Vestas Full timeNetwork Operations Professional Describe the Department Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site role out and continues operations. Our branches and end user infrastructure access is crucial for Vestas...
-
Wireless Network Operations Engineer
1 week ago
Pasay, National Capital Region, Philippines Vestas Full timeWireless Network Operations Engineer Join our Global Infrastructure Operations Engineering Team as a Wireless Network Operations Engineer and contribute to delivering Network and Core Infrastructure services for site rollout and continuous operations. About the Department Our team is responsible for the full stack Enterprise Network, from Global Access to...
-
Network Operations Professional
1 month ago
Pasay, Philippines Vestas Full timeNetwork Operations Professional Describe the Department Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site role out and continues operations. Our branches and end user infrastructure access is crucial...
-
Network Operations Professional
2 weeks ago
Pasay, National Capital Region, Philippines Vestas Full timeNetwork Operations Professional Describe the Department Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site role out and continues operations. Our branches and end user infrastructure access is crucial for Vestas...
-
Senior Business Operations Analyst
1 month ago
Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Network Operations Professional
2 weeks ago
Pasay, National Capital Region, Philippines Vestas Full timeDo you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site rollout and continued operations. Our branches and end-user infrastructure access is crucial for Vestas. Digital Technology Solutions > Digital Employee Experience &...
-
Network Operations Professional
2 weeks ago
Pasay, Philippines Vestas Full timeNetwork Operations Professional Describe the Department Do you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site role out and continues operations. Our branches and end user infrastructure access is crucial...
-
Network Operations Professional
2 weeks ago
Pasay, Philippines Vestas Full timeDo you want to be part of a Global Infrastructure Operations Engineering Team? We are looking for a Network Engineer to join us to deliver Network and Core Infrastructure services for site rollout and continued operations. Our branches and end-user infrastructure access is crucial for Vestas. Digital Technology Solutions > Digital Employee...