Operations Manager

1 week ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time

Gratitude Philippines is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for managing a team of travel counselors and implementing customer engagement and strategic relationship management. You will also be responsible for managing multiple projects driven by customers and the organization, collaborating with internal and external cross-functional teams, and responsible for problem-solving and designing solutions for ambiguous situations. The ideal candidate will have a background in Global Distribution Systems (Sabre, Apollo, Amadeus, etc.) and a basic understanding of travel industry terms. Additionally, the candidate should have excellent communication skills, written and oral, and be result-focused and self-driven. The Operations Manager will work in a 24x7 atmosphere and be willing to multitask and work in a fast-paced environment. The ideal candidate will have at least 2 years of experience in the travel industry in a similar position and have a strong understanding of MS Office applications. The Operations Manager will be responsible for evaluating current processes and recommending improvements to gain efficiencies, providing strategic direction to the area of business for critical business decisions, and initiating and leading standardization, improvement, re-engineering, and cost-effectiveness initiatives. The Operations Manager will also be responsible for identifying and implementing revenue generation opportunities, working in a diverse and challenging environment, and offering consultation and defining business requirements. The Operations Manager will lead change management efforts and share best practices with the team and build diverse talent. The Operations Manager will deliver high-quality standards across processes and projects and adhere to controls and compliance as per company policy and norms. The Operations Manager will demonstrate analytical capabilities, problem-solving, ambiguity management, multitasking abilities, and drive results and collaborating and relationship-building skills. If you are a motivated and experienced Operations Manager looking for a new challenge, please submit your application.


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