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Customer Service Support
1 week ago
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
What is a Customer Service Support?
Our awesome client a company is looking for a ONLINE CUSTOMER SERIVCE CONSULTANT to be part of their team.
Role Description and Responsibilities
The client is seeking a self-motivated and efficient Customer Service Support to work in our Manila based office environment in BGC. We offer a competitive remuneration package with an attractive weekend commission bonus.
People are spending more time at home and needing to upgrade their furniture, so the client
Required Skills and Qualifications
We want to hear from you if you:
Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & Instagram Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase Posses a self starter attitude with an ability to work autonomously Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem Are familiar with e-commerce and furniture experience is a plus Are able to work on weekends and enjoy time off during the week Your role is about: Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, Instagram, live chat, email) Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues Assessment and conversion of customers enquiries to potential purchases Assist with ad-hoc digital marketing related activities for the client-
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