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Customer Support Engineer
2 weeks ago
- Support for customer issues: triaging and investigating bug reports, communicating directly with customers, and managing escalations to other teams
- Developing tools, automation, and monitoring based on observations of customer support trends
- Supporting essential internal tooling used by our Customer Support teams to solve customer problems, and looking for more opportunities to empower our Customer Success teams
- Developing a strong understanding of our products and services
- Regular on-call rotations, where you will help troubleshoot and manage communication during emergencies
- At least two years of experience in technical support or software engineering preferred
- Proven ability to manage multiple tasks and priorities in a ticket tracking system
- Strong customer service and collaboration skills
- Strong written and verbal communication skills, and knowledge of when to utilize one over the other
- Formal education in computer science not required
- Prefer to have telecommunications/ call center experience
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Project Engineer
2 weeks ago
Manila, National Capital Region, Philippines The Chemical Engineer Full timeABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...
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Customer Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines Crossmint Full timeAt Crossmint we're on a mission to bring the world on-chain. This is an urgent and important matter: as artificial intelligence advances, the lines of what is real and not, are blurring – fostering a growing issue of bot spam, disinformation, deepfakes, and corruption. By bringing the world on-chain, we can create cryptographic proofs that restore our...
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Associate Technical Engineer, Customer Support
2 weeks ago
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Tech Support Engineer
2 weeks ago
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Technical Support Engineer
3 days ago
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Project Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines Avepoint Full timeAbout Careers Project Support Engineer (Bilingual Mandarin and English) - For Pooling Project Support Engineer (Bilingual Mandarin and English) - For Pooling Location: Manila, Philippines Department: Technology Posted Date: 5/10/2024 About AvePoint:A five-time winner of the Microsoft Partner of the Year award,AvePoint provides the most advanced platform...
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Technical Support Engineer
2 weeks ago
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Manila, National Capital Region, Philippines AYUDA Business Management Solutions, Inc. Full timeLocation: Quezon CityWorkset Up: HybridFUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOBA Technical Support and Implementation Engineer will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solution implementations and support services for incidents or issues. The position...
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Technical Support Engineer
2 weeks ago
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Pega Support Engineer
2 weeks ago
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Customer Service Engineer
2 weeks ago
Manila, National Capital Region, Philippines NICE Full timeWe are looking for Customer Service Engineer who can provide strong customer support, service monitoring, and issue resolution, and proactively monitor service performance and identify opportunities for improvement. Using the inbound support queue you will respond to clients' and partners' support requests and investigate service alerts which can provide...
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Technical Support Engineer I
2 weeks ago
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Technical Support Engineer ll
2 weeks ago
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Junior Technical Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines 8x8 Full timeJunior Technical Support Engineer page is loaded Junior Technical Support Engineer Apply locations Cebu-8x8 Asia Manila-8x8 Asia time type Full time posted on Posted Yesterday job requisition id R537 At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in...
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Engineer I, Technical Support Order Engineering
2 weeks ago
Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full timeEmerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Engineer I, Technical Support Order Engineering, you will be responsible for validating orders for accuracy and completeness of information and assisting...
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Engineer I, Technical Support Order Engineering
2 weeks ago
Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full timeEmerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Engineer I, Technical Support Order Engineering, you will be responsible for validating orders for accuracy and completeness of information and assisting...
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L1 Customer Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Knakai Full timeL1 Customer Support Specialist (Philippines)From day one, HappyCo has been committed to creating a place where people can thrive – in their careers, and as individuals.OverviewAs an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support...
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Optical Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines Ciena Corporation Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
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Associate Technical Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines NICE Full timeAssociate Technical Support EngineerLocation: Taguig City, PhilippinesThe Technical Support Engineer (ATSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require...
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IT Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines NeksJob Philippines Full timeURGENT HIRING:IT SUPPORT / With 30k Signing Bonus The client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team.Qualifications:Work...