Customer Support Engineer

2 weeks ago


Manila, National Capital Region, Philippines UJET Full time
Responsibilities
  • Support for customer issues: triaging and investigating bug reports, communicating directly with customers, and managing escalations to other teams
  • Developing tools, automation, and monitoring based on observations of customer support trends
  • Supporting essential internal tooling used by our Customer Support teams to solve customer problems, and looking for more opportunities to empower our Customer Success teams
  • Developing a strong understanding of our products and services
  • Regular on-call rotations, where you will help troubleshoot and manage communication during emergencies
Requirements
  • At least two years of experience in technical support or software engineering preferred
  • Proven ability to manage multiple tasks and priorities in a ticket tracking system
  • Strong customer service and collaboration skills
  • Strong written and verbal communication skills, and knowledge of when to utilize one over the other
  • Formal education in computer science not required
  • Prefer to have telecommunications/ call center experience

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