Onboarding Specialist

1 month ago


Manila, National Capital Region, Philippines Emapta Full time

Join Our Client's Team: Powering Retail Excellence from the Comfort of Your Home Country

Embark on a career journey with unparalleled opportunities for growth and impact as an Onboarding Specialist & Support in our client's esteemed retail enterprise. As Australia's largest specialty nursery retailer and one-stop-baby shop, our client's legacy spans over four decades, with a footprint extending across Australia and New Zealand. In this role, you will manage the onboarding process for sellers and provide technical guidance. You will track seller activities and onboarding pipelines in the internal CRM, including detailed and important updates for all seller interactions. Additionally, you will coordinate with the Marketplace Sales and Onboarding teams to ensure smooth and successful seller launches. Embrace the chance to elevate your career in an international setting, all while contributing to an enduring legacy - and the best part? You can do it all without leaving the comfort of your home country. Join us as we redefine excellence in the retail industry, one transaction at a time.

Your Onboarding Odyssey

Employment type: Full-time

Shift: Day Shift, Mon - Fri; 7AM - 4PM

Work Setup: Hybrid, Eastwood/Makati

Salary: PHP 40,000 to PHP 45,000

Perks: Day 1 HMO, Above-market salary, Global exposure

Retail Resilience in Action

Manage the onboarding process for sellers and provide technical guidance.Track seller activities and onboarding pipelines in the internal CRM, including detailed and important updates for all seller interactions.Coordinate with the Marketplace Sales and Onboarding teams to ensure smooth and successful seller launches.Analyze seller performance data and offer data-driven insights to improve seller onboarding performance.Troubleshoot bugs on the platform, data upload errors, and general seller issues during the onboarding process.Work with sellers and third-party connector partners to successfully integrate seller data within the Marketplace platform.Collaborate with the Operations team to assist with data migration from sellers to the Marketplace platform during the onboarding process.What You Bring to the TableAt least 1 year of experience in a technical onboarding services role in e-commerce and/or retail.Experience using Mirakl is essential.Experience onboarding key accounts with a strong understanding of their technical challenges.Ability to diagnose and solve customer service problems.Initiative to operate with a high degree of autonomy.High attention to detail and strong organizational skills.Strong written and verbal communication skills, including the ability to effectively communicate in both business and technical terms.Ability to proactively problem-solve quickly and through proper escalation processes.Advanced proficiency in Microsoft Excel.Understanding of HTML, FTP, HTTPS, and APIs.Perks of the Onboarding ProDay 1 HMO coverageCompetitive PackageHybrid work arrangementPrime office locationDay shift scheduleUnlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentRooted in Retail History: Australia's Premier Nursery Retailer

Upgrade your career by joining our client, Baby Bunting, Australia's premier specialty nursery retailer, and a true one-stop-baby shop. Our client's unwavering mission is to provide unwavering support to new and expectant parents as they navigate the early years of parenthood. Embrace the opportunity to be part of a team that drives innovation in Australian nursery retailing. With a comprehensive range of trusted brands spanning prams, car seats, cots, nursery furniture, and more, our client is a market leader that continues to thrive. Join us and contribute your expertise to a company that's more than just business – it's family.

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience



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