Generalist Virtual Assistant

9 hours ago


Manila, National Capital Region, Philippines Lumiere Education LLC Full time

Overview:

Our Leverage partner, a US-based telemedicine company, is hiring a Generalist Virtual Assistant to handle customer service, administrative support, and various remote tasks. This role is ideal for someone who is organized, proactive, and able to manage diverse responsibilities in a fast-paced environment. The position is fully remote, with a preference for candidates in EST or Central time zones, and offers significant growth opportunities.

Responsibilities:

Customer Support: Provide remote support via email and text, responding to inquiries about orders, treatments, and general information.Review Management: Monitor and respond to customer reviews on platforms such as Trustpilot.Payment Reconciliation: Assist with verifying payments and processing cancellations related to prescriptions.Pharmacy Coordination: Communicate with pharmacy partners to ensure smooth prescription processing.General Admin: Perform remote administrative tasks, including reporting and basic operational support.

Qualifications:

Bachelor's degreeNative-level fluency in EnglishStrong written communication skills for handling remote customer serviceExperience with email-based customer support and administrative workBasic understanding of payment systems and reconciliationAbility to work independently in a remote environment and manage multiple tasks efficiently.Preference for candidates in EST or Central time zonesProactive, adaptable, and eager to grow in a startup setting

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