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Enrollment Specialist

1 month ago

Manila, National Capital Region, Philippines UST Full time

We're seeking a highly experienced professional to manage enrollment requests and ensure timely completion of subscriber and dependent records. Key responsibilities include reviewing submitted requests, processing according to established productivity and quality goals, and notifying supervisor of trends impacting internal and external customers.

Responsibilities:

  • Review and process enrollment requests assigned via the enrollment queues
  • Maintain established productivity and quality goals
  • Initiate checks with management for questions or unusual situations
  • Forward enrollment discrepancies and documents to the outreach call team
  • Ensure timely completion of requests for additions, changes, and terminations to subscriber and dependent records
  • Notify supervisor of trends impacting internal and external customers
  • Adhere to company policies and procedures

Qualifications:

  • Minimum 3 years of experience in the health insurance industry with a focus on production and quality
  • High school diploma required, college degree preferred
  • Proficiency in Health Rules, Excel, Word, SharePoint, and other systems that log productivity and triage workflow
  • Demonstrated ability to effectively communicate and work with others
  • Familiarity with data processing and ability to work with documented policies and procedures