Nihongo Service Quality Control Specialist
2 months ago
About the Role
We are seeking a proactive and organized Nihongo Service Quality Control Specialist & System Operator to join our team at the Japanese Language Research Center, located in Ortigas Center. This full-time position requires a candidate with a background in the Japanese language, strong system/administrative skills, and the ability to manage various office tasks.
The ideal candidate will be responsible for handling student inquiries, processing enrollments of students, supporting overall internal operations, assisting in teacher training, and ensuring the quality of our services.
What You'll Be Doing
Manage the teacher hiring process and assist in training teachers to ensure service quality.Monitor online classes and provide feedback to teachers based on established criteria.Maintain and update class reports and other related records.Handle inquiries via calls, emails, and other social media platforms.Process student enrollments and operate the learning platform system.Manage office and administrative tasks as needed.Provide support to other team members when necessary.
What We're Looking For
Must have a background in Japanese (N3 level/pass or higher).A background in science or math is a plus.High proficiency in English, both written and oral.Must be a college graduate or have an equivalent degree.Strong communication skills to address customer inquiries.Full-time position, willing to work onsite in Ortigas Center.A strong passion for learning and an open-minded approach to new experiences.Willingness to try new approaches and strive for continuous improvement.
What We Offer
Competitive salary (P30,000 - P40,000)Opportunities for professional development and career advancement
Apply now to become our next Nihongo Service Quality Control Specialist & System Operator, and be a part of our dynamic and growing organization
About Us
Since its establishment in 2001, the JLRC Japanese Language Research Center has become a recognized brand and standard of Japanese language education in the Philippines. Moreover, the institution has expanded its reach globally, offering services worldwide. As a leading Nihongo training center and Japanese language school, JLRC is distinguished by its dedication to Japanese language research and development. Through the use of unique, non-traditional teaching methods, we continue to innovate and redefine Japanese language education.
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