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Accounts Receivable Officer

3 months ago

Manila, National Capital Region, Philippines IDP Education Limited Full time
Role purpose

To provide invoicing and debt recovery to IDP to enable the company to collect outstanding debts and ensure efficient operation of all IDP invoicing and accounts receivable processes, including ensuring timely and accurate invoicing and proactive collection activities

Key accountabilities

Customer Service

Liaise regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP's overseas offices Follow up in a timely manner any queries from IDP clients relating to debt or problems associated with the client's accountsAnalyse and report to the Team Leader on the nature of enquiries receivedMonitor collections of Students Services, Publications, Exhibitions, Corporate Service and Fellowships and other issues relating to collections when they ariseAssist in the Upcoming Invoice Report and resolve any issues Quality Ensure contact details in finance systems for clients are accurateLiaise with Client Services Unit to ensure when necessary that provisions of the Client Services Agreement are being met by institutionsNegotiate relating disputes via country office and institutions and mediateMonitor client 'aging reports' and ensure reports accurately reflect client debt by liaising regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP overseas offices via telephone, email or letter to verify information Financial Management and Administration To disseminate to IDP clients aging reports reflecting level of debt and to initiate action to recover debt through Client Relations team and managementTo ensure that details relating to IDP clients are accurate and up-to dateProcess billing information for IDP staff (local and overseas) and external customers such as universities associated with IDP businessMonitor debt recovery procedures and recommend to the Manager any changes that may facilitate these procedures Required experience

Essential requirements

Experience in Financial Accounting Packages – A/R module Strong interpersonal skills and an ability to discuss problems with clients and determine solutionsHighly developed written and oral communication skills Strong Word, Excel and Microsoft Outlook skills to enable the preparation of reports Highly developed analytical and problem-solving skillsAn ability to work under pressure and organise work priorities to meet deadlinesAbility to work cooperatively within a team environmentProven ability in debt collection in an accounts receivable roleAn aptitude for computer-based accounts applications Desirable requirements Oracle EBS SystemBilling PlatformAdvanced Excel