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Spanish Customer Success Representative

3 months ago

Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

In this role, you will:

Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication.Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.Regularly receive direction from management, escalate questions and refer more difficult issues to staff.Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution.Interact with experienced representatives on difficult issues.Be responsible for coaching new hires and less experienced staff.Respond to inquiries and issues from customers.Required Qualifications:Completed 2nd year college6+ months experience of assessing and meeting the needs of customers or solving customer problems.Willing to work on a shifting schedule.Amenable to work in McKinley Hill, Taguig