Customer Success Specialist

1 week ago

Manila, National Capital Region, Philippines Mosed Corporation Full time

Mosed Corporation is looking for a talented Customer Success Specialist who truly enjoys working in the Customer Support field and genuinely cares about wowing Customers with a service that leaves lasting, positive impressions every single time they get in touch with us. The successful candidate will play a fundamental role in ensuring a seamless experience to anyone who gets in touch with Mosed's client, MyAssets, by providing exceptional support. The majority of this position will be servicing inbound contacts from either already subscribed Customers who need our assistance, or prospecting Customers who have few general questions before they sign up. He/she will handle Customer queries, offer solutions and most importantly, you'll be the voice of a Customer internally by providing their feedback and improvement needs/ideas.


This is a great opportunity for someone who is obsessed with providing the best in class Customer Experience, using the best tools on the market and furthering their career in the CS field.

About MyAssets

MyAssets is a dynamic and innovative B2C start-up within the FinTech industry. Its cutting-edge application empowers customers to securely store and manage their personal assets, providing them with the tools and insights to make informed financial decisions. MyAssets' commitment to data privacy and a customer-centric approach sets us apart in this rapidly growing industry.

What will you be doing

Being the first point of contact across multiple channels for anyone who gets in touch with MyAssets, personalizing each interaction to best suit their needsDemonstrating an exceptional product knowledge, professionalism and empathy to ensure each Customer feels valuedUtilizing sales skills to turn leads into subscribed Customers (sale through service)Providing excellent support through all communication channels/interactions, addressing queries, resolving issues, and guiding Customers through solutionsDocumenting and maintaining accurate records of Customer interactions, ensuring thoroughness and clarity in communicationCollaborating closely with internal and external teams, escalating complex issues, tailoring the relevant solutions to their needs while ensuring timely resolutionsSpotting and raising any product or procedure improvement opportunitiesStaying informed about MyAssets' platform features and updates to assist Customers effectivelyPerforming other duties as required. This job description in no way states or implies that these are the only duties to be performed by the Customer Success Specialist. Employees may be required to perform other job-related duties as the exigencies of the client's business may require. What we're looking forMinimum 3 years of relevant work experience providing customer support in a similar roleEffective communication skills including writing and speakingExcellent interpersonal skills, ability to build rapport with Customers from diverse backgroundsListening skills, emotional intelligence, and ability to read CustomersTrue passion to put yourself in the Customer shoes, show empathy and be dedicated to resolving their enquiryStrong technical aptitude, ability to troubleshoot and resolve common issues (desktop and app)Patience, problem-solving skills, and the ability to remain calm under pressureAbility to prioritize tasks, work independently, and meet deadlinesTeam player who is adaptable and has a great work ethic (willingness to do what needs to be done) Commitment to providing exceptional customer service, nurturing positive attitude, creating fun, but focused working environment for you and your colleaguesFocus on accuracy and quality of produced workCreativity and resourcefulness (commitment to beneficial user interaction, always thinking outside the box and going the extra mile to exceed Customer expectations)Commitment to learning beyond onboardingWillingness to work different shifts We Are Especially Excited About Candidates WhoHave experience using systems such as HubSpot and Genesis What's in it for you?Medical and life insurance coverage from the 1st day of employmentBest in class operating systemsFrom day one we'll teach you about our product, processes and systems and you'll learn how to respond to queries efficiently and quickly, and become better every day Your feedback and improvement ideas will be valued and acted uponGrowth opportunitiesYou will be part of an exciting journey building the market leading B2B and B2C asset management platform and learn from the best experts within the business Do you think you've got what it takes? We'd love to hear from you ** Reporting Line: Customer Service Manager (U.K.)

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