Customer Success Manager

4 weeks ago

Manila, National Capital Region, Philippines A&A Outsourcing Inc. Full time
Job Description:

As a Customer Success Manager at A&A Outsourcing Inc., you will be responsible for the successful implementation of our Human Capital Management Software (HCMS) for all clients. This includes staying updated on changing DOLE rules and updating the software accordingly. You will motivate the team to ensure client satisfaction and employee satisfaction, and run payroll for clients. Additionally, you will develop Excel back-ups for calculation, automate payroll on the HCMS for all current clients, and handle existing and new client data migration. You will also obtain an understanding of client payroll rules and policies during implementation, and calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client. You will highlight any discrepancies in historical calculation to the client, confirm the client rules can be deployed in the software, and highlight any customization request by the client. You will cross-check automated payroll with Excel calculations, obtain client sign-off on all payroll calculations and reports during implementation, and ensure successful onboarding and implementation of our HCMS for all clients. You will also be a product champion and train your team members on our HCMS, train team members on soft skills required to interact within the organization and clients, oversee demos to prospective clients, evaluate and analyze clients' needs, enhance client training, and promote client loyalty. You will work with other teams internally and at clients' ends to ensure roadblocks are getting resolved, define project plans for each implementation, and ensure all timelines are met. You will also interact with clients, including site visits for implementation, maintain a good rapport, ensure timely resolution of all client concerns post-implementation, and provide regular updates on the implementation to the leadership team internally, to the client, and bank partners. Finally, you will inspire and motivate the department to promote a positive and productive work atmosphere, and perform such other duties as may be designated or assigned by the Company as may be made known to you.

Responsibilities:

Implement our Human Capital Management Software (HCMS) for all clients
Stay updated on changing DOLE rules and update the software accordingly
Motivate the team to ensure client satisfaction and employee satisfaction
Run payroll for clients
Develop Excel back-ups for calculation
Automate payroll on the HCMS for all current clients
Handle existing and new client data migration
Obtain an understanding of client payroll rules and policies during implementation
Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client
Highlight any discrepancies in historical calculation to the client
Confirm the client rules can be deployed in the software
Highlight any customization request by the client
Cross-check automated payroll with Excel calculations
Obtain client sign-off on all payroll calculations and reports during implementation
Ensure successful onboarding and implementation of our HCMS for all clients
Be a product champion and train your team members on our HCMS
Train team members on soft skills required to interact within the organization and clients
Oversee demos to prospective clients
Evaluate and analyze clients' needs
Enhance client training
Promote client loyalty
Work with other teams internally and at clients' ends to ensure roadblocks are getting resolved
Define project plans for each implementation
Ensure all timelines are met
Interact with clients, including site visits for implementation
Maintain a good rapport
Ensure timely resolution of all client concerns post-implementation
Provide regular updates on the implementation to the leadership team internally, to the client, and bank partners
Inspire and motivate the department to promote a positive and productive work atmosphere
Perform such other duties as may be designated or assigned by the Company as may be made known to you

  • Customer Success Manager

    1 month ago

    Manila, National Capital Region, Philippines Sagan Full time

    Customer Success ManagerSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with...

  • Customer Success Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Sagan Full time

    About SaganSagan is an exclusive membership community connecting global talent with US-based businesses. Our mission is to bridge the gap between international talent and leading American companies.Job OverviewWe are seeking a proactive Customer Success Advocate to support our sales team and enhance customer relationships. You will assist in managing client...

  • Customer Success Officer

    4 weeks ago

    Manila, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Job Title: Customer Success OfficerJob Summary:We are seeking a highly skilled Customer Success Officer to join our team at A&A Outsourcing Inc. The ideal candidate will have a strong background in software implementation, payroll calculation, and client onboarding.Key Responsibilities:Implement payroll rules for clientsStay updated on changing DOLE rules...

  • Crypto Customer Success Associate

    4 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Crypto Customer Success Associate: Receive, trace, and escalate customer issues to developer teams. Act as a circuit breaker operator following checklists and procedures. Requires technical investigation and troubleshooting knowledge. Responsibilities include supporting team with issue escalation, analyzing production data, creating bug tickets, monitoring...

  • Data and AI Success Manager

    4 weeks ago

    Manila, National Capital Region, Philippines GCash (MYNT - Globe Fintech Innovations, Inc.) Full time

    Join the G Nation today to make Filipinos' lives better every day by creating innovative financial solutions. We drive the forefront of FinTech by building strategic relationships with business units and guiding customers through successful adoption of data and AI solutions.Key Responsibilities:Drive data and AI strategy in assigned business units, building...

  • Customer Success Specialists for Spanish Language Operations

    2 weeks ago

    Manila, National Capital Region, Philippines The Talent Hunter Full time

    Job OverviewWe are seeking experienced professionals to join our team as Customer Success Specialists for Spanish language operations.About the RoleAs a Customer Success Specialist, you will be responsible for improving conversion rates and enhancing customer retention through outbound calls, customer service, and issue resolution. Your fluency in Spanish...

  • Customer Service Ambassador for Retail Success

    5 days ago

    Manila, National Capital Region, Philippines NEKSJOB Full time

    About NEKSJOBWe are a dynamic retail organization seeking highly skilled Customer Service Representatives to join our team. Our ideal candidate is passionate about delivering exceptional customer experiences and is proficient in handling a wide range of customer inquiries.Salary PackageThe successful candidate can expect a competitive salary package, which...

  • Customer Service Project Manager

    5 days ago

    Manila, National Capital Region, Philippines RecruiterPH Full time

    Job Summary:We are seeking an experienced Customer Service Project Manager to lead our customer service initiatives. The successful candidate will have a proven track record of managing projects and teams, as well as excellent analytical and problem-solving skills.About the Role:The Customer Service Project Manager will be responsible for planning,...

  • Business Leader for Project Success

    5 days ago

    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Philippines is seeking a highly skilled Business Leader to oversee project success. This role requires at least 3 years of experience in project management, with expertise in PMO documentation and Agile Methodology. The ideal candidate will have a strong background in the Insurance/Finance industry or similar projects.About Nityo Infotech...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Neksjob Full time

    At Neksjob, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. This is an exciting opportunity to work with customers from diverse backgrounds and provide them with exceptional support.The ideal candidate will have strong communication skills, both written and verbal, and be able to empathize with customers in...

  • Executive Customer Service

    1 month ago

    Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time

    Executive Customer Service Representative sought for providing support to clients' customers via phone, email, and chat, ensuring best-in-class customer service and satisfaction. Requirements include previous experience in customer support, data entry skills, and proficiency in Microsoft Office and Excel. The role involves organizing large datasets,...

  • Hospitality Manager

    5 days ago

    Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time

    Job Title: Hospitality ManagerAt Regency Grand Suites, we are seeking a highly skilled and charismatic Hospitality Manager to lead our beverage service team. The successful candidate will be responsible for preparing and serving high-quality beverages to our guests.About the Role:As a key member of our hospitality team, you will be responsible for taking...

  • Customer Experience Coordinator

    5 days ago

    Manila, National Capital Region, Philippines TRANSMODAL INTERNATIONAL, INC. Full time

    We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team at Transmodal International, Inc. In this role, you will be responsible for providing exceptional customer service and ensuring that all shipments are handled efficiently and accurately.Key Responsibilities:Coordinate with customers to understand their...

  • Customer Service Ambassador

    5 days ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    About Neksjob CorporationNeksjob Corporation is a leading organization in the industry, dedicated to providing exceptional customer experiences.We are seeking a highly skilled Customer Service Ambassador to join our team!Job SummaryWe are looking for a talented individual who can provide top-notch customer service, responding to inquiries and resolving...

  • Store Manager

    1 month ago

    Manila, National Capital Region, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    Job RequirementsWe are seeking a highly skilled and experienced Store Supervisor to join our team at Phil-FIRST Human Resouces and Services (FHRS) Inc.Key ResponsibilitiesLead and manage a team of retail staff to achieve sales targets and provide excellent customer serviceDevelop and implement effective sales strategies and promotions to drive business...

  • Customer Service Expert

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Full time

    Job Description:At Neksjob, we are seeking a skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients regarding phone or mobile phone services, billing concerns, or promo packages.Responsibilities:Identify and assess customers' needs to...

  • Customer Service Expert

    4 weeks ago

    Manila, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full time

    Shape a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of customers. As a Customer Service Expert in the SB Contact Centre, deliver exceptional customer service and tailor solutions to valued commercial banking customers.Provide timely service and maintenance for customers across...

  • Warehouse Operations Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Avesco Marketing Corporation Full time

    Key Responsibilities:• Oversee the efficient management of warehouse operations, ensuring seamless receipt, storage, and delivery of goods.• Supervise and coordinate the activities of warehouse staff, promoting a culture of productivity and excellence.• Maintain accurate records and reports, providing valuable insights for informed decision-making.•...

  • Customer Sales Representative

    3 weeks ago

    Manila, National Capital Region, Philippines Asia Peopleworks Full time

    At Asia Peopleworks, our ideal candidate for the Sales Staff position is a skilled and charismatic individual who is passionate about delivering exceptional customer service.Responsibilities will include:Key Duties:• Engage with customers in a friendly and approachable manner to understand their needs and preferences.• Utilize product knowledge to make...

  • Store Manager

    1 month ago

    Manila, National Capital Region, Philippines GAJA KITCHEN STORIES Full time

    Store Supervisor OpportunityWe are seeking a highly skilled and experienced Store Supervisor to join our team at GAJA KITCHEN STORIES.About the RoleThis is a fantastic opportunity for a motivated and organized individual to take on a leadership role in our store. As a Store Supervisor, you will be responsible for overseeing the daily operations of the store,...