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Customer Service Assistant

4 months ago

Calamba, Calabarzon, Philippines Kintetsu World Express Phils., Inc. Full time

1. Directly attends to AIR Export bookings.

Receives booking from ROHM Elec., books through UFS & ILOG, generates consol booking form and forwards to MNLEXP.

2. Coordinate cargo transfer from REPI (Nominated Logistics) to DSV (KWE designated warehouse in PTC), including arrangement of cargo export pick up and loading from DSV to cargo transfer to airport (or KWE Parañaque warehouses)

3. Updates clients regarding flight details and irregularities in a timely manner.

4. Coordinates with MNLEXP/ RTD for status of shipments (from pick-up, palletizing and exit to PTC)

5. Coordinates with clients/ KWE counterparts regarding shipment requirements

6. Coordinates with clients regarding irregularities on documents or cargoes and advises concerned department regarding final disposition, special instructions/requirements if any and ensures execution based on client's instructions.

7. Ensures all coordination are e-mailed to all concerned both shipper, KWE teams and others.

8. Coordinates with clients regarding readiness and pick-up of shipments and documents.

9. Coordinates with processor regarding clients booking and schedule of pick-up of cargoes and docs.

10. Prepares Export docs; coordinate the export docs (CIPL) with Rohm Logistics personnel, generates AEDS and follow up PEZA approval.

Ensures completeness and correctness of Export documents.

11. Prepare and send of special alert to destination

12. Coordinate export billings, generate monitoring of transactions if Billing Invoice have been generated and delivered to Client on time.

13. Ensure that all encountered irregularities, problems of Operation shall be immediately reported to Department Head.

14. Performs other duties that may be assigned from time to time related to REPI export