Receptionist

1 week ago

Manila, National Capital Region, Philippines Boston Consulting Group Full time
WHAT YOU'LL DO
The duties and responsibilities are as follows but not limited to:
  • Answering the telephone console, screening and routing incoming calls to the appropriate employee in a polite and professional manner
  • Managing the reception area and meeting rooms at front of house (FOH) and back of house – (BOH) and always keeping them clean, tidy and neat.
  • Managing the booking of meeting rooms at FOH and coordinate with IT on AV support in the meeting rooms.
  • Welcoming and registering visitors determines nature of business and announces visitors to appropriate personnel.
  • Booking of ground transportation for staff flying into Manila for meetings/case work with outsourced car vendors.
  • Maintaining information on travel schedule and location of staff
  • Updating and maintaining staff telephone directory.
  • Organize the daily incoming and outgoing mail: sorts out the daily mail and distribute speedily to staff; handle forwarding mail to ex-employees; organize outgoing courier
  • Organize and coordinate meals for office meetings, and other events as necessary
  • Supports the office facilities functions (carpets, flooring, plants, doors, etc.) and ensuring that office is maintained appropriately: organize maintenance schedules for the main glass doors, water dispensers, plants, pest control, etc.
  • Backs-up the Business Support Executive and Executive Assistants during their vacation/medical leave.
  • Performs other clerical duties as assigned.The duties and responsibilities are as follows but not limited to:
  • Answering the telephone console, screening and routing incoming calls to the appropriate employee in a polite and professional manner
  • Managing the reception area and meeting rooms at front of house (FOH) and back of house – (BOH) and always keeping them clean, tidy and neat.
  • Managing the booking of meeting rooms at FOH and coordinate with IT on AV support in the meeting rooms.
  • Welcoming and registering visitors determines nature of business and announces visitors to appropriate personnel.
  • Booking of ground transportation for staff flying into Manila for meetings/case work with outsourced car vendors.
  • Maintaining information on travel schedule and location of staff
  • Updating and maintaining staff telephone directory.
  • Organize the daily incoming and outgoing mail: sorts out the daily mail and distribute speedily to staff; handle forwarding mail to ex-employees; organize outgoing courier
  • Organize and coordinate meals for office meetings, and other events as necessary
  • Supports the office facilities functions (carpets, flooring, plants, doors, etc.) and ensuring that office is maintained appropriately: organize maintenance schedules for the main glass doors, water dispensers, plants, pest control, etc.
  • Backs-up the Business Support Executive and Executive Assistants during their vacation/medical leave.
  • Performs other clerical duties as assigned.
YOU'RE GOOD AT
  • Excellent Customer service (internal and external customers) – Responds promptly to customer needs and requests for assistance; manages difficult or emotional customer situation; solicits customer feedback to improve service.
  • Excellent spoken English, with good professional telephone skills and etiquette
  • Interpersonal skills – Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things (willing to learn)
  • Personality and Work attitude – Cheerful, pleasant and positive disposition, thoroughly dependable with a can-do attitude; self-motivated and takes pride in delivering quality work; receptive to feedback; initiative, enthusiastic and committed.
  • Team player yet able to work independently, with demonstrated ability to be flexible, responsive and to take initiative.
  • Convey a strong positive personal and professional image with excellent standards of professional behaviour and ethics.
  • Consistently handle situations with tact and patience, and able to work well under pressure.
  • College or bachelor's degree in business administration, HR or hospitality discipline
  • Ideally 2-3 years' experience as a receptionist in a multinational or professional servicesorganisation
  • Knowledge of MS Word and other MS office skills an advantage
  • Able to multi-task in a fast-paced, deadline driven, service-oriented environment.
  • Team player yet able to work independently, with demonstrated ability to be flexible, responsive and to take initiative.
  • Demonstrate strong interpersonal skills – able to work effectively with all levels of staff
  • Convey a strong positive personal and professional image with excellent standards of professional behavior and ethics.
  • Strong organizational skills, ability to set priorities, display attention to details and is tenacious with follow-ups.
  • Excellent oral and written communication skills in English
  • Consistently handle situations with tact and patience, and able to work well under pressure.
  • Highly motivated, energetic and resourceful
  • Strong customer service orientation – responds to customers' needs with a sense of urgency, and with a "How can I help" mindset.
  • Able to work beyond normal office hours (sometimes weekends) during peak periods.
  • Excellent typing skills with strong Microsoft Office skills, especially in Word, Excel, PowerPoint
YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • Ideally, minimum of 8 years of work experience gained in a professional service environment.
  • Secretarial diploma or equivalent in related fields.
  • Hospitality/FOH background is an advantage.
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

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