Performance and Rewards Lead

2 months ago


Taguig, National Capital Region, Philippines ING Full time

Job Requirements:


• Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner


• Proper dispatching of requests to co-team members


• Acknowledge and transfer requests which are not within scope of the stream to the correct process owners


• Review completeness of the requests by checking employee eligibility and correctness of the attached file/s


• Generate ad-hoc reports to meet the service delivery requirements,


• Process scheduled tasks and ensure completion on the agreed deadline


• Coordinate with Third Party Vendors as needed


• Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders


• Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service


• Drive consistent, standardized, and effective service delivery within the stream


• Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions


• Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes


• Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received


• Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence



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