Performance Excellence Lead
2 weeks ago
Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now
We are hiring for passionate and talented Performance Excellence Lead/Manager.
The Performance Excellence Manager / Team Lead is responsible for using analytical and quantitative methods to carry out business process improvement. He/She is responsible for analyzing performance, identifying problems, and developing proposals and recommendations. He/she is required to identify areas for improvement and perform complex operations research and analytics. He/She is also expected to coordinate closely with internal and external stakeholders to implement new processes.
Responsibilities:
- Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site
- Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
- Work closely with department heads on their organizational design and change management
- Analyze and share actionable insights and trends to Operations and support groups
- Oversee management of a project through regular status reporting and stakeholder management
- Build expertise in specific business units / programs
- Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
- Develop alternatives to enhance operational policies, standards and procedures
- Propose business process improvements through workflow analysis methods to support system development throughout project life cycle
Qualifications:
- Should have at least 3 years' experience as Project Management / People operations on a BPO set up
- Demonstrated quantitative skills with the highest degree of precision
- Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
- Experience in business and data analysis is an advantage
- Lean/Six Sigma certification is preferred but not required
- Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must
- Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
- Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions
- Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Send a message to Yana)
- Please make sure to complete this application form: |
- Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
Application Question(s):
- What city are you currently residing at?
- Are you comfortable to report onsite in BGC, Taguig?
- Are you comfortable to work on a shifting schedule?
- How much is your current and expected salary?
- Walk in and look for Yan - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
- Please make sure to complete this application form: |
Experience:
- BPO: 1 year (Preferred)
- Performance Excellence Lead: 1 year (Preferred)
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