Process Transformation Expert

4 days ago


Manila, National Capital Region, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for identifying gaps and opportunities to improve existing Leads to Activate processes.

Spearhead process reviews and process transformation efforts with constant collaboration with stakeholder. Design, document and implement these improvement and ensure that these are aligned with B2B's goals and objectives Duties & Responsibilities Analyzes gaps and inefficiencies in the existing processes and policies. Unearth bottlenecks and inefficiencies that drag down our lead and application delivery speed.

Conduct alignment and workshops with stakeholders. Drives the design of efficient processes by leading design activities such as immersion and workshops with stakeholder to understand their need and challenges related to the process. Launch dedicated projects to streamline operations and enhance efficiency.

Identifies the need to update the process design based on post-implementation results. Orchestrates process mapping sessions to capture the complete end-to-end process, ensuring detailed step-by-step procedures are properly documented. Guarantees effective products and marketing launches by ensuring that L2A has well-defined processes, systems, and operational readiness Maintains a centralized and up-to date Knowledge Base by ensuring all processes are documented and readily accessible REQUIRMENTS

At least 3-5 years of work experience with minimum of 3 years experience in process transformation Experienced in creating process work flows Experienced in developing instructional and procedural documentations & presentations Experienced in Agile ways of working & data insighting Experience in fast paced / high volume industry is preferred Experience in a fast-paced, high-volume environment essential. Excellent communication, collaboration, and problem-solving skills. Graduate of any 4 year Bachelor's Degree in Busin Certifications in Business Analysis (CBAP), Process Improvement are preferred

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.



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