BPO Digital Transformation Senior Manager

4 days ago


Manila, National Capital Region, Philippines INFOSYS BPM LIMITED Philippine Branch Full time

Consultant – Senior Digital Transformation Manager

Job purpose

Resource will be part of Digital Transformation Services team.

Duties and responsibilities

Understand customer issues, diagnose problems, design solutions, and facilitate deployment of projects that contribute to unit level and organizational initiatives.Plan and monitor resource deployment to ensure budget assumptions and compliance.Implement training needs for TLs and own team to ensure competency development across operations.Implement quality plan, including control, assurance, and improvement.Conduct periodic reviews and monitor daily dashboard with own team, providing guidance and support to ensure delivery predictability.Review process compliance and sign off SOP changes. Qualifications Education: Engineer Background with IT, Computers or any other field with relevant experienceSkills: Hands on experience as a Digital Transformation Manager (5-7 years) in a BPO company or setup.Experience with customer service and service desk facets of an organization.Experience with design, proposal, and implementation of digital transformation projects.Professional Certification: Preferred – Six Sigma Black Belt CertificationExperience: 5+ Years in Digital Transformation consulting experience in a customer service and service desk environment (end to end from idea generation, to creation, to deployment of process), 8+ years in process transformationAmenable to work onsite in BGC Taguig

Benefits

HMO for Employee and 2 Free Dependents (On Day 1)Quarterly performance bonus Outstanding career development opportunities

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