Process Expert

7 days ago

Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full time

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We Offer

Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns Read and reply to correspondences with both internal stakeholders and customers within service level agreements as defined for the specific communication channelPropose and support initiatives for continuous improvement of Customer Service processes Attend to export or import specific processes as assigned in the team, namely: Import-specific processes: Complete import process, complying with service level agreements and global process design Execute pre-arrival and import manifest processFacilitate completion of documentation process, closing of open export tasks Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms ​ Export-specific processes:Complete booking process, complying with SLAs and global process design Conduct Vessel reconciliation and manifest process as per process design Facilitate completion of documentation and invoicing process. Support with proactive activities that facilitate documentation and cargo release Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms ​ Required Experience:Has in-depth experience in shipping, forwarding, supply chain operations.Ideally someone who has 2 years experience in forwarder/ logistics.Bachelor's Degree of any course.Passion to drive closures & high-level customer service orientation – Customer Centricity.Excellent in both oral and written communication skills, with the ability to communicate confidently for coordination with stakeholders.Coordinating with shipper, warehouse, carriers, end customers.Functional & Technical Competency:

Proficient in Transportation Management System, Communication (Written and Oral) and Cargo planning

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