Process Expert

2 weeks ago

Manila, National Capital Region, Philippines Damco Spain SL Full time
Has responsibility for handling daily Documentation tasks in line with
the Client/Process IOP's and ensures quality of service is maintained at
all times.
May support peers with technical or process related challenges during
process execution

We Offer

Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

  • Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.
  • Adheres to IOPs and deviations to be checked prior with stakeholders.
  • Focuses on data quality to ensure SLAs are met.
  • Up-to-date understanding/training of Process and IOPs to create documentation.
  • May perform root cause analyses in the event of escalations.
  • May train new hires on the process(es).

Who are we looking for:

  • With at least 1 year logistics/shipping experience, Customer Service Experience in a BPO set up
  • Graduate of Bachelor's Degree
  • MS Office Proficient
  • Excellent communication skills in both written and verbal
  • Amenable to work in night shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing


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