![ING](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__161314.png?itok=dO2w01eh)
Delivery Manager
4 weeks ago
Job Family Group:Know Your Customer
Job Family:Know Your Customer Operations
Job Purpose
Leads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updates client files to global standards, collects and monitors all relevantdocuments concerning the identity of the customer, as well as gaining insight into their business, ownership structure andfinancial transactions to protect ING and its customers through the execution of client due diligence in accordance with INGstandards.
RESPONSIBILITIES
BEHAVIORAL COMPETENCIES
Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Forexample, mentors others on how to build effective teams; takes actions to correct dysfunctional teams.Ensures that the team has the right mix of skills; leverages individual strengths effectively. (Level 5)Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, has a sophisticated grasp of business drivers, finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives. (Level 3)Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, encouragescoworkers and external partners to work together as a team, and makes sure they get credit for doing so.Encourages people to share their honest views, responds in a non-defensive way when they do. (Level 5)Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply intocustomer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service. (Level 5)Decision Quality - Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions. (Level 5)Demonstrates Self-Awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths andweaknesses. For example, encourages others to build self-awareness; shares lessons from own development.Assumes responsibility for the effect personal behavior and style have on others. (Level 5)Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives.For example, understands people's motivations, engages them in the work, and builds a sense of energy toward common goals. Ensures that others can make decisions and take accountability. Celebrates progress. (Level 5)Drives Results - Consistently achieves results, even under tough circumstances. For example, emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors.Provides assistance or encouragement to help others over obstacles. (Level 5)Ensures Accountability - Holds self and others accountable to meet commitments. For example, measures and tracks team's and ownperformance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures. (Level 5)Financial Acumen - Interprets and applies key financial indicators to make better business decisions. For example, provides richand rigorous forecasts of the financial implications of ideas and opportunities. Makes well-balanced decisions regarding expenditures that take into account multiple considerations. (Level 4)Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, modelshonesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. (Level 5)Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solveproblems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 5)Nimble Learning - Learns through experimentation when tackling new problems, using both successes and failures as learningfodder. For example, gives people opportunities to try new things; urges people to try new ways to find best solutions. Helps the team leverage the lessons from their successes and failures when facing new situations. (Level 5)Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.For example, encourages and rewards continuous improvement and quality outcomes. Equips others tohandle day-to-day tasks effectively on their own. Integrates systems to improve quality and service. (Level 5)
TECHNICAL COMPETENCIES
Action Planning - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations andrequirements. (Level 4)Compliance Management - Works without supervision and provides technical guidance when required on achieving full compliance withapplicable rules and regulations in management and/or operations. (Level 3)Costing and Budgeting - Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks whileproviding guidance and training to others. (Level 4)Data Collection and Analysis - Works independently and provides guidance and training to others on analyzing data trends for use in reportsto help guide decision making. (Level 4)Planning and Organizing - WUses comprehensive knowledge and skills to work independently while providing guidance and training toothers on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. (Level 4) Policy and procedures - Uses comprehensive knowledge and skills to work independently while providing guidance and training toothers on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. (Level 4)Policy and Regulation - Works independently and provides guidance and training to others while interpreting and applyingcomprehensive knowledge of laws, regulations and policies in area of expertise. (Level 4)Review and Reporting - Applies comprehensive knowledge and skills to work independently while providing guidance and training toothers on reviewing and creating relevant, lucid and effective reports. (Level 4)Verbal Communication - Applies comprehensive knowledge to act independently while providing guidance and training to others onusing clear and effective verbal communications skills to express ideas, request actions and formulate plans orpolicies. (Level 4)
-
Senior Project Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines Revtra Pro Inc. Full time5+ years overall experience in digital solution delivery and overall at least 8 years of experience Experience/certification in Scrum or Scaled Agile Proven Client relationship experience with large complex customers Experience running medium to large-scale global delivery programs with 20-30 people Experience managing and collaborating with global delivery...
-
Acquisition Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines Fintech News Full timeAs an Acquisition Delivery Manager, you will be responsible for the overall project management to create, execute, and deliver the customer value propositions (CVPs) and product bundles to support the Bank's customer-centric acquisition initiatives. You will be responsible for operationalizing and translating into tangible product bundles, services, and/or...
-
Delivery & Relationship Manager
2 weeks ago
Makati City, National Capital Region, Philippines Prime Manpower (A ManpowerGroup Licensee) Full timeResponsible for providing design, planning, and implementation services for customers and partners through billed engagements. Also ensures accelerated adoption of technologies through strategic, architectural, and operational alignment within engagement delivery implementationSupports Delivery Partners and/or teams, enhances support readiness, and ensures...
-
Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines ING Bank N.V. Full timeJob Family Group:Know Your CustomerJob Family:Know Your Customer OperationsJob PurposeLeads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updates client files to global standards, collects and monitors all relevantdocuments...
-
Service Delivery Consultant
2 weeks ago
Makati City, National Capital Region, Philippines OpenText Full timeThe opportunity:The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly.You are great at:Move/Add/Change (M/A/C) work delivery: Work with the Mapping &...
-
Finance Delivery Head
2 weeks ago
Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full timeOur client is a finance shared service center of a BPO companyJOB DESCRIPTION• P&L Cost Ownership for all expenses incurring at the sites• Owners & deployment facilitators for all organizational processes namely – Ops Performance & Governance, Operations Management Practices, People Performance Management, etc• Engage and manage stakeholder...
-
Head of Service Delivery and Operations
2 weeks ago
Makati City, National Capital Region, Philippines Globe Telecom, Inc. Full timeHead of Service Delivery and Operations page is loaded Head of Service Delivery and Operations Apply locations 14F The Globe Tower time type Full time posted on Posted 30+ Days Ago job requisition id R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference,...
-
Service Delivery Director
2 weeks ago
Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full timeOne of the largest background screening and HR Solutions companyJOB DESCRIPTION Effectively manage the client case management teams to ensure required outputs are met in line with quantitative and qualitative goals; ensuring a smooth and systematic workflow; maximizing operational efficiencies as well as making recommendations to the senior leadership team...
-
Change Delivery Manager
2 weeks ago
Quezon City, National Capital Region, Philippines TaskUs Full timeChange Delivery Manager | Quezon City page is loaded Change Delivery Manager | Quezon City Apply locations Quezon City, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R_2402_1729 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies,...
-
Technology Service Delivery Lead
2 weeks ago
Makati City, National Capital Region, Philippines Security Bank Full timePosted 12 days ago and deadline of application is on 21 SepRecruiter was hiring 13 hours agoJob DescriptionAbout the RoleThe Technology Service Delivery Lead has a deep understanding of business segment aligned technology and is responsible for overseeing all technology deliverables across all project phases including solution design, development, testing,...
-
Director for Delivery Excellence
2 weeks ago
Makati City, National Capital Region, Philippines PSG Global Solutions Full timeEmpower Excellence, Deliver Success: Join us as a Director for Delivery Excellence As a Director for Delivery Excellence your primary responsibility is to leverage expertise in process optimization, innovation, and strategic planning to drive transformative initiatives enhancing operational efficiency, quality, and client satisfaction within the RPO domain....
-
Tech Project Delivery Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Radix Systems Services Corporation Full timeSummary:We are seeking a highly motivated and experienced Tech Project Delivery Manager to lead the successful build and launch of our baseline product, while simultaneously managing integrations with multiple key partners. This is a crucial role responsible for ensuring the project is delivered on time, within budget, and meets all technical and functional...
-
Delivery Excellence Associate Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full timeDelivery Excellence Associate ManagerLocation: Mandaluyong City RESPONSIBILITIES: Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business...
-
Deliveries Marketplace
2 weeks ago
Makati City, National Capital Region, Philippines Grab Philippines Full timeDeliveries Marketplace - Analyst (Rolling Intake) Manila Opportunity Expired Join Grab to be part of a team that not only sees potential but also inspires growth and seizing opportunities. Opportunity details Opportunity Type Graduate Job Start Date Ongoing Applications Close 8th of December 2023 (Prosple estimate closing date) Grab is Southeast Asia's...
-
Delivery Services Manager
2 weeks ago
Makati City, National Capital Region, Philippines SOSA JB Property Management Corp. Full timeSOSA JB Property Management Corp is looking for ENGINEERING SERVICES MANAGER. You will operate in project management and you must have a construction management skills. You must be excellent in technical, business writing skills, business verbal communication skills and documentation skills. The ideal candidate will also have a steady hand and great...
-
IT Service Delivery Specialist
2 weeks ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full timeThe Service Delivery Specialist role acts as the first line of contact with our clients and end-users across the globe and provides the most user facing aspect of our business and works to resolve all issues both proactively and reactively. This role requires a general understanding of technology products to allow you to gather information, analyze symptoms...
-
Program & Project Delivery Head (Senior Officer)
2 weeks ago
Makati City, National Capital Region, Philippines East West Banking Corporation Full timeProgram & Project Delivery Head (Senior Officer) Makati, NCR, Philippines Information Security & Data Protection Office Job Openings Program & Project Delivery Head (Senior Officer) About the job Program & Project Delivery Head (Senior Officer)About the JobCorporate Title: AVP to VPWork Arrangement: HybridOur Information Security & Data Protection Office...
-
Service Delivery Team Lead
2 weeks ago
Makati City, National Capital Region, Philippines Career Professionals, Inc. Full timeAn accomplished builder and leader of high-performance technical teams, ready to tackle the next challenge.Have the technical chops to go deep yet retain the ability to focus on higher-level business and product goals.Make right decisions regarding business operations and strategies that are being implemented.Make wise decisions in team building choices —...
-
Program & Project Delivery Lead
2 weeks ago
Makati City, National Capital Region, Philippines EastWest Bank Full timeAbout the Job Location: Makati City Corporate Title: Manager to Senior Manager Work Arrangement: Hybrid Our Information Security & Data Protection Office team is looking for experienced professionals to join us in Makati City with the role of Program & Project Delivery Lead. In this role, you will support the overall delivery of approved programs and...
-
Service Delivery Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Michael Page Full timeAbout Our Client The client is a premier managed technical services provider operating in data centers across the globe. With offices in the US, Manila, and Cebu, they pride themselves on their ability to deliver exceptional service to some of the biggest tech and enterprise companies in the world. Job DescriptionAct as the primary point of contact between...