Service Delivery Team Lead

2 weeks ago


Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time
  • An accomplished builder and leader of high-performance technical teams, ready to tackle the next challenge.
  • Have the technical chops to go deep yet retain the ability to focus on higher-level business and product goals.
  • Make right decisions regarding business operations and strategies that are being implemented.
  • Make wise decisions in team building choices — hire team members, separate with team members, and everything in between.
  • Aligns with Company's beliefs, values, mission, and methods.
  • Minimum 5 years strategic team leadership and development experience, including attracting, developing, and retaining top talent.
  • Passion and dedication to the delivery of an unparalleled and consistent customer experience.
  • Stellar communication skills, both verbal and written, and influencing partners at all levels.
  • Excellent leadership skills that improve team focus, efficiency, and effectiveness.
  • Ability to perform robust service management process analysis and recommend solutions.
  • Prioritize, plan, delegate and execute department strategies, objectives, projects successfully.
  • Thrives in ambiguous, 24×7 fast-paced environment operating at both strategic and tactical levels.
  • Strong emphasis on SRE (Site Reliability Engineering) as an engineering discipline with a focus on automation.
  • Highly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologies.
  • Comfortable collaborating and influencing a diverse set of people and teams to do what needs to get done and negotiate when approaches or timelines change.
  • Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, or business-related field.

Job Types: Full-time, Permanent

Education:

  • Bachelor's (Required)

Experience:

  • IT Service Delivery: 4 years (Required)

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