Change Delivery Manager
2 weeks ago
Change Delivery Manager | Quezon City page is loaded
Change Delivery Manager | Quezon City Apply locations Quezon City, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R_2402_1729About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
Job Summary:
As a Change Delivery Manager, you will play a crucial role in managing and driving change initiatives across multiple lines of business (LOBs), sites, and regions. You will work closely with clients, teams, and leaders to ensure the successful execution of changes while maintaining process alignment and compliance.
Responsibilities:
1. Client Management:
- Confidently interact with clients, building strong relationships and understanding their needs and requirements.
- Present to large groups, effectively communicate project updates, change plans, progress, outcomes and address any concerns or questions.
- Provide feedback and valuable recommendations to improve processes in executing and communicating changes.
2. People Management:
- Manage teams involved in change delivery, providing leadership, guidance, and support to ensure project success.
- Collaborate with peers and leaders from different regions, fostering a collaborative and inclusive work environment.
- Provide guidance, support, and mentorship to team members, ensuring their professional development and success.
3. Process Alignment and Compliance:
- Ensure program execution as one cohesive unit, driving process alignment and compliance across all lines of business, sites, and regions.
- Identify and implement best practices to improve efficiency and effectiveness in change delivery.
- Develop and implement standardized change management methodologies, tools, and best practices.
- Ensure compliance with regulatory requirements, company policies, and industry standards.
4. Project Management:
- Support the deployment of changes by overseeing the end-to-end process, from planning to execution.
- Coordinate with clients to address any questions, clarifications, or concerns regarding change initiatives, ensuring client satisfaction.
- Stay organized and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.
- Proactively identify and address potential roadblocks or issues, implementing efficient solutions to ensure smooth project execution.
Requirements:
- Bachelor's degree in a relevant field (e.g., Business Administration, Project Management) or equivalent practical experience.
- With at least 2 years of experience in operations, project management, and/or account management roles.
- Proven experience in client management, with the ability to interact confidently with clients and present to large groups.
- Strong people management skills, with the ability to lead and motivate teams and collaborate with individuals from diverse backgrounds and regions.
- Excellent time management skills, able to effectively prioritize and manage multiple tasks and projects simultaneously.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing potential issues or risks.
- Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and drive change effectively.
- Experience in driving process alignment and compliance across multiple teams and regions is highly desirable.
- Familiarity with change management methodologies and tools is a plus.
- Flexibility to travel occasionally, as needed.
Please note that you must be in your current position for a minimum of 6 months to be eligible to apply for other internal positions.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
Similar Jobs (5) Learning Experience Manager (Quezon City) locations Quezon City, Philippines time type Full time posted on Posted 30+ Days Ago Sourcing Supervisor (Quezon City) locations Quezon City, Philippines posted on Posted 30+ Days Ago Sourcing Specialist (Quezon City) locations Quezon City, Philippines posted on Posted 30+ Days AgoClick here to learn more about our #RidiculouslyGood Culture & life at TaskUs.
At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.
Protecting You from FraudTaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:
You will never be asked for payment information or banking information during the application or interview process.
We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
We have identified several clues to watch out for to help you identify and avoid recruiting scams:
TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( ). This is the only chat room where you will find our recruiters.
#J-18808-Ljbffr-
Change Manager
2 weeks ago
Makati City, National Capital Region, Philippines 1074 Amadeus Marketing Philippines Inc. Full timeThis person will be responsible for managing continous support improvements in the overall quality of the ITIL aligned change management process for the support of self-service technology deployed at global airports in order to meet customer demands.In this role you'll:Change Quality Continuous Improvement and Management- Conduct regular quality assessment...
-
Change Manager
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION:MANILA AND CEBU PHILIPPINESJOB TITLE:CHANGE MANAGERJob Description:RESPONSIBILITIES: Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs. Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on...
-
Change Manager
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION:MANILA AND CEBU PHILIPPINESJOB TITLE:CHANGE MANAGERJob Description:RESPONSIBILITIES: Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs. Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on...
-
SC Change
2 weeks ago
Makati City, National Capital Region, Philippines Shell Philippines Full timeShell is hiring for the role of SC Change & Engage Advisor. Develop and Execute the Internal Communications/Change& Engage strategy of SC/CP Manila Hub working closely with GM Create targeted content for organizational announcements, newsletters, yammer postsCreate synergies and collaborate with other SC/ CP Hubs for communications and eventsEnsure SC/CP...
-
Service Delivery Consultant
2 weeks ago
Makati City, National Capital Region, Philippines OpenText Full timeThe opportunity:The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly.You are great at:Move/Add/Change (M/A/C) work delivery: Work with the Mapping &...
-
Change Manager
2 weeks ago
Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Process Excellence Delivery Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeTasks/ResponsibilitiesAssist in the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).Develop and nurture strong...
-
Change Management Analyst Senior
2 months ago
Makati City, National Capital Region, Philippines FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 25 - 50%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and...
-
HR Change Management Head
2 weeks ago
Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time• Become a trusted advisor to sponsor and change management practitioner by offering relevant and effective change management advice and support• Enable the sponsor and change practitioner to grow internal capabilities to maximize the benefits of change• Maintain alignment with client's specific needs to accelerate results on large, complex changes and...
-
Change Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Ekkremis SOlutions Inc. Full timeQualificationsQUALIFICATIONS Years of Experience: at least 2-3 years of experience Bachelor's degree in Business and/or Technology field Proven experience in system implementation Experience in change management, organizational development, and/or business process Excellent interpersonal and communication skills, both written and verbal. Strong facilitation...
-
Service Delivery Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Michael Page Full timeAbout Our Client The client is a premier managed technical services provider operating in data centers across the globe. With offices in the US, Manila, and Cebu, they pride themselves on their ability to deliver exceptional service to some of the biggest tech and enterprise companies in the world. Job DescriptionAct as the primary point of contact between...
-
Director for Delivery Excellence
2 weeks ago
Makati City, National Capital Region, Philippines PSG Global Solutions Full timeEmpower Excellence, Deliver Success: Join us as a Director for Delivery Excellence As a Director for Delivery Excellence your primary responsibility is to leverage expertise in process optimization, innovation, and strategic planning to drive transformative initiatives enhancing operational efficiency, quality, and client satisfaction within the RPO domain....
-
Senior Project Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines Revtra Pro Inc. Full time5+ years overall experience in digital solution delivery and overall at least 8 years of experience Experience/certification in Scrum or Scaled Agile Proven Client relationship experience with large complex customers Experience running medium to large-scale global delivery programs with 20-30 people Experience managing and collaborating with global delivery...
-
Acquisition Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines Fintech News Full timeAs an Acquisition Delivery Manager, you will be responsible for the overall project management to create, execute, and deliver the customer value propositions (CVPs) and product bundles to support the Bank's customer-centric acquisition initiatives. You will be responsible for operationalizing and translating into tangible product bundles, services, and/or...
-
Delivery Manager
4 weeks ago
Makati City, National Capital Region, Philippines ING Full timeJob Family Group:Know Your CustomerJob Family:Know Your Customer OperationsJob PurposeLeads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updates client files to global standards, collects and monitors all relevantdocuments...
-
Delivery Manager
3 months ago
Makati City, National Capital Region, Philippines ING Full timeJob Family Group:Know Your CustomerJob Family:Know Your Customer OperationsJob PurposeLeads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updates client files to global standards, collects and monitors all relevantdocuments...
-
Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines ING Bank N.V. Full timeJob Family Group:Know Your CustomerJob Family:Know Your Customer OperationsJob PurposeLeads a team, sets the standards for their area and takes responsibility for developing, innovating and safeguarding knowledgein their area. Coordinates, delegates, creates and/or updates client files to global standards, collects and monitors all relevantdocuments...
-
Head of Service Delivery and Operations
2 weeks ago
Makati City, National Capital Region, Philippines Globe Telecom, Inc. Full timeHead of Service Delivery and Operations page is loaded Head of Service Delivery and Operations Apply locations 14F The Globe Tower time type Full time posted on Posted 30+ Days Ago job requisition id R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference,...
-
IT Service Delivery Specialist
2 weeks ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full timeThe Service Delivery Specialist role acts as the first line of contact with our clients and end-users across the globe and provides the most user facing aspect of our business and works to resolve all issues both proactively and reactively. This role requires a general understanding of technology products to allow you to gather information, analyze symptoms...
-
Vice President, Delivery Leader
2 weeks ago
Quezon City, National Capital Region, Philippines Genpact Full timeJob Description - Vice President, Delivery Leader (CPG Vice President, Delivery Leader - CPG050952 Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...