Systems Support Specialist

3 weeks ago

Manila, National Capital Region, Philippines Acxelsus Co. Full time

Acxelsus is dedicated to showcasing exceptional Filipino talents globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us

About the Job

Our esteemed client, a high-risk work training, and safety courses provider in Australia, is looking for a Systems Support Specialist, you will assist in the day-to-day configuration, support, maintenance, and improvement of the clients Salesforce platform and IT systems. You will work closely with the sales, marketing, and customer service teams to ensure that Salesforce and IT systems meet the evolving needs of the business.

Key Responsibilities:

Salesforce Support

  1. Assist in the daily administration and support of Salesforce, including managing user setup, profiles, and roles.
  2. Perform routine maintenance tasks such as data integrity and database cleanup.
  3. Develop and maintain reports and dashboards to provide actionable insights.
  4. Upload monthly revenue results and ensure data accuracy.
  5. Assist with Pardot marketing campaigns and automation, including email templates, landing pages, and lead scoring.
  6. Provide end-user training and support to increase user adoption and proficiency.
  7. Troubleshoot and resolve user issues promptly.
  8. Maintain documentation of Salesforce processes, policies, and configurations.
  9. Stay current with Salesforce updates and best practices.General IT Support
    1. New user creation, IT onboarding and offboarding
    2. Microsoft 365 licensing management
    3. Adobe licensing management
    4. Acrobat licensing management
    5. Roll out of any new licensing/platform for future purchases 2. Remote network and system monitoring and support 3. Antivirus & firewall management 4. Remote user device monitoring and support (laptops, tablets, NUC's and mobiles)
    6. Remote support for staff having login issues or minor technical difficulties
    7. Remotely wipe any lost/stolen devices
    8. Keep register of users/devices/locations and advise as they come close to warranty or end of life 5. Intranet/Sharepoint and basic PowerApps support
    9. Create simple forms and workflows and edit existing app workflows
    10. Edit pages and add/remove apps
    11. Assist in basic migration of some data from old Sharepoint to new
    12. Backup for managing Sharepoint access to users/user groups Qualifications:
    13. At least 3 years of relevant experience
    14. Basic understanding of Salesforce platform, including standard objects, fields, workflows, and reports.
    15. Strong understanding of Office 365 services and applications.
    16. Knowledge in antivirus & firewall management
    17. Basic knowledge in Sharepoint & PowerApps
    18. Experience with data uploads and management in Salesforce.
    19. Familiarity with creating and maintaining dashboards and reports.
    20. Understanding of Pardot and its integration with Salesforce for marketing automation.
    21. Strong problem-solving skills and attention to detail.
    22. Excellent written and verbal English communication skills
    23. Ability to work both independently and collaboratively in a team environment.
    24. Eagerness to learn and develop new skills in Salesforce administration. What We Offer

      Here at Acxelsus, our people come first. We offer total compensation to ensure our team experience overall wellness and has the financial resources and support they need.

    25. Market competitive salary
    26. Allowances
    27. Health & group life Insurance
    28. Fixed weekends off; Dayshift schedule
    29. Opportunity for Hybrid Setup
    30. Semi-flexible dayshift schedule
    31. Paid time off
    32. Learning & development
    33. Employee recognition
    34. Work-life balance
    35. Diverse and positive work environment*Candidates who have completed the screening questions are prioritized.Ready to experience the #AcxelsusAdvantage? Join our team today

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