L1 Support Specialist

Position Overview:Level 2 Support Specialist is the escalation point for Level 1 Support and mainly responsible for troubleshooting, diagnosing, and fixing issues with collaboration with Client. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.Key Responsibilities:Serve as...

HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: L1 Service Desk Analyst – Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

Level 2 Support Specialist Join our team as a Level 2 Support Specialist and take on the challenge of troubleshooting, diagnosing, and fixing complex issues with our clients. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to resolve issues efficiently. Key Responsibilities: ...

LEVEL 1 IT SUPPORT JOB DESCRIPTION Position Overview: As a Level 1 IT Support Specialist, you will be responsible for providing first-line technical support to staff across all branches, handling IT tickets, and assisting with system-related issues. This role requires strong problem-solving abilities and excellent communication skills Key...

Position Overview:As a Level 1 IT Support Specialist, you will be responsible for providing first-line technical support to staff across all branches, handling IT tickets, and assisting with system-related issues. This role requires strong problem-solving abilities and excellent communication skills Key Responsibilities: Handle IT support tickets efficiently...

L1 Service Desk Analyst – Voice SupportHCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We...

About usWeSupport, Inc. is an IT consulting firm, and we provide manpower services to our different partner clients us as banks, IT companies, BPOs, Telecommunications, and airlines.Qualifications & experienceLinux system administration experienceFamiliar with Linux commandsExperience with AWS cloudWorks well within a teamTasks & responsibilitiescreating...

TaskProvide day-to-day L1/L2 support for Problem, Change, Configuration, Access, Incident and Request Management tasks for the service in compliance with defined processes.Perform end-to-end SupportSIP Development. Monitoring Pipelines Checking the correctness of data downloading, etc. Troubleshooting user-raised issues as consulted or escalated. May be...

Daily Responsibilities:• Provide L2 system support for Veeva Vaults• Manage system users, roles, and permissions• Provide advisory/consultant expertise and support• Drive continuous improvements by staying on top of new functionality• Serve as escalation point for issues and questions• Responsible for troubleshooting and fixing system issues•...

About The RoleIn this role, Level 1 and 2 technical and remote phone support to customers and internal departments is required. The Service Desk is a customer facing entity and the main activities incorporate call handling and basic to intermediate technical services to customers and internal departments. These services include responding to and resolving...

Job Responsibilities:Provide technical support / assistance to end-users problems across the company (this may be in person or over the phone)Responding in a timely manner to service issues and requestInstalling and configuring computer hardware, software, systems, network, printer sand scannersProvide technical support for LAN, internet connectivity issue...

Job DescriptionDay-to-day RevOps Deal Support Sr. Specialist is responsible for reviewing and provisioning/processing and invoicing all signed deals/sales orders.Manage medium-risk, medium-complexity deals for SMB/Digital market segments such as but limited to Partner/Reseller adhering strictly to established procedures and standards.RevOps Deal Support Sr....

Job Title: Reporting, Analytics, and Development Operations Specialist **About the Company:** Our company is a leading provider of innovative solutions in the industry. We are committed to delivering exceptional results and exceeding customer expectations. **Job Summary:** We are seeking a highly skilled Reporting, Analytics, and Development Operations...

Job Summary:A Technical Support Specialist is a product expert.Output measures:Resolve escalated cases from Level 1 Support; andCorrectly Identify and escalate cases with bugs to DevelopmentEssential Functions:Provide application support to our global clients via a ticketing system (Salesforce).Provide clear responses and expert advice to support requests...

I. Job SummaryThe Application Support Specialist is responsible for providing support for the live application software that business users are dependent on. He/she should be able to modify or create functionalities for software applications that are assigned to him/her. II. Job RequirementsMust have a college degree in any of the following courses: Sciences...

Our Customer Support Specialists understand that our customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the...

DUTIES & RESPONSIBILITIESAcknowledge support tickets and responds to user requestAcknowledge Calls or Mails concern by end users.Follow up on support tickets to ensure that the problem has been resolvedIdentify and analyze the fault and help user understand the problem.Test the systems or applications if properly resolved to ensure that it is working...

This is a remote position. Regular working hours: Monday to Friday, 8:30 AM to 5:30 PM EST US with 2 15-min unpaid breaks and a 30-min unpaid lunch Job Title: Bilingual IT Support Specialist - Windows, Microsoft 365, SharePoint, and Teams Location: Remote Employment Type: Full-Time Reports To: IT Manager Job Summary: We are looking for a dedicated...

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayROLES AND RESPONSIBILITIESDoes and Delivers (The tasks / responsibilities that the role...

Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule. Work Set Up: This 100% onsite/office reporting. Qualifications:Candidate must possess at...