Business Support Assistant

4 weeks ago


Taguig, National Capital Region, Philippines WTW Full time

The Role


• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics


• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support


• Assists with maintaining accurate employee records including associate personal files


• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues


• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects


• Identify the potential for better team efficiencies and agree with the leader on their implementation


• Fully responsible for keeping employee data accuracy and privacy


• Facilitate monitoring of team's tasks and accurate entry of completion in trackers


• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas


• Enrich the processes and the value added services for the internal customer


• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

The Requirements:

  • Bachelor's Degree required
  • Strong written and verbal communication skills
  • Ability to plan and prioritize workload
  • Ability to use own initiative but work under instruction as required
  • Ability to work as part of a team and alone with a 'can do' attitude
  • Maintain good working relationships with colleagues across HR
  • Ability to provide a high standards of customer care
  • Methodical and organized
  • Quick Learner and self-motivated
  • Flexible and adaptable to changes
  • Working knowledge of Excel and Word will be preferred
  • Willing to be assigned on rotating shift and in North America hours

WTW is an Equal Opportunity Employer




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